Abstract: The present invention concerns a system and/or a process for managing services of a VM platform implemented in a VM infrastructure, characterized in that: virtual servers (vServer) are monitored by a management software (VMmanager) which is installed in a physical server outside the VM infrastructure it manages by recording the configurations of the virtual servers (vServer) in a repository (VMrep) stored in an Oracle Database (ODB) which is managed and used through a Relational DataBase Management System (RDBMS) service; said management of said services by the system is performed by framework of service management software (ASM) comprising at least one Configuration Management Module (CMM) storing, in said VM repository (VMrep), configuration items (CI) concerning the configurations of the virtual server (vServer) and their services, to provide an Incident Management Module (IMM) with up-to-date information for restoring a failed or failing service.