Patents by Inventor Erik Manning

Erik Manning has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for notifying customers of an agent's progress in fulfilling work orders
    Publication number: 20070064914
    Abstract: A system and method are disclosed for notifying customers of an agent's progress in fulfilling work orders. A system that incorporates teachings of the present disclosure may include, for example, an account management system (AMS) (100) having a communications interface (110), a memory (104), and a controller (102). The controller is programmed to submit (208) to an agent a work order corresponding to a service request of a customer (108), and submit (222) to the customer at predetermined intervals by electronic means progressive updates of the agent's progress in fulfilling the work order.
    Type: Application
    Filed: September 15, 2005
    Publication date: March 22, 2007
    Applicant: SBC Knowledge Ventures LP
    Inventors: Bennett Seyer, Erik Manning, Kerry Shireman, Mo Katibeh, Keith Bruns