Patents by Inventor Erik Perotti

Erik Perotti has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9100478
    Abstract: An IVR dialer creation method and system is described that creates new IVR dialers from recorded conversations between users and target IVR systems. An IVR dialer creation server and/or an IVR dialer application records each channel communications between a user and a target IVR system. The IVR system times target IVR system messages, and converts the times into pauses for the IVR dialer. The IVR system speech recognition determines the content of target IVR system messages. The IVR system analyzes user DTMF tones or voice responses to queries from the target IVR server. The IVR system determines which of the user responses are generic for the functional task performed and which pertain to user-specific information. The IVR system then builds the new IVR dialer from the pauses and user responses leaving open the possibility for the input of user-specific information during a later communication with the target IVR system.
    Type: Grant
    Filed: March 7, 2014
    Date of Patent: August 4, 2015
    Assignee: Plantronics, Inc.
    Inventors: Evan Harris Benway, Jeff Larson, Erik Perotti
  • Publication number: 20150215455
    Abstract: Methods and apparatuses for interactive voice response system traversal are disclosed. In one example, a user selectable dialer is created including a dial number for an interactive voice response (IVR) system and an ordered sequence of IVR response data operable to transmit to the IVR system perform a desired operation. A user selection of the user selectable dialer is received, and the dial number is automatically dialed to connect to the IVR system and the ordered sequence of IVR response data is automatically transmitted to perform the desired operation.
    Type: Application
    Filed: January 30, 2014
    Publication date: July 30, 2015
    Applicant: Plantronics, Inc.
    Inventors: Erik Perotti, Cary Bran, Barry L. Margerum
  • Publication number: 20150124944
    Abstract: Methods and apparatuses for interactive device operation are disclosed. In one example, a method for user device operation includes retrieving from a user device memory a user device identifying data, dialing a remote computing device having an interactive voice response (IVR) system, and transmitting the user device identifying data to the remote computing device. The method includes outputting one or more voice messages from the interactive voice response system to a user of the user device, the one or more voice messages associated with a usage of the user device. The method further includes transmitting a user action to the remote computing device made responsive to the one or more voice messages.
    Type: Application
    Filed: November 1, 2013
    Publication date: May 7, 2015
    Applicant: Plantronics, Inc.
    Inventors: Erik Perotti, Todd W. Zazelenchuk
  • Publication number: 20140206391
    Abstract: Methods and apparatuses for providing reminders are disclosed. In one example, reminders are shared across devices. In one example methods and apparatuses are provided which identify when a subscribing device of a plurality of subscribing devices is at or in proximity to a reminder location, and outputting the reminder message at the subscribing device.
    Type: Application
    Filed: January 18, 2013
    Publication date: July 24, 2014
    Applicant: PLANTRONICS, INC.
    Inventor: Erik Perotti
  • Publication number: 20140033058
    Abstract: Disclosed herein are computer-implemented methods and computer-readable media embodying instructions executable by a first computer to perform functions comprising: receiving a first user input from a user of the first computer, wherein the first user input represents a command to take control of an application executing on a second computer; responsive to receiving the first user input, taking the control of the application executing on the second computer; receiving a second user input from the user of the first computer while keeping the control of the application executing on the second computer, wherein the second user input represents a command to pass the control of the application to a third computer; and responsive to receiving the second user input, passing the control of the application to the third computer.
    Type: Application
    Filed: July 30, 2012
    Publication date: January 30, 2014
    Applicant: PLANTRONICS, INC.
    Inventor: Erik Perotti
  • Patent number: 8082008
    Abstract: A user interface for a portable device is disclosed. The method includes a computer-implemented method for providing a user interface for interacting with a computing device, the method including the steps of: representing an indicator of an application on the computing device in a highlighted state when a user navigates to the indicator; presenting an option panel contextually related to the application when the user selects a panel key on the computing device; and running the application when the user selects an execute key on the computing device.
    Type: Grant
    Filed: February 12, 2007
    Date of Patent: December 20, 2011
    Assignee: Access Co., Ltd.
    Inventors: George Hoffman, Erik Perotti, Elizabeth Dykstra-Erickson
  • Publication number: 20080125180
    Abstract: A user interface for a portable device is disclosed. The method includes a computer-implemented method for providing a user interface for interacting with a computing device, the method including the steps of: representing an indicator of an application on the computing device in a highlighted state when a user navigates to the indicator; presenting an option panel contextually related to the application when the user selects a panel key on the computing device; and running the application when the user selects an execute key on the computing device.
    Type: Application
    Filed: February 12, 2007
    Publication date: May 29, 2008
    Inventors: George Hoffman, Erik Perotti, Elizabeth Dykstra-Erickson
  • Publication number: 20080040688
    Abstract: A method of presenting telephone functions as interactive elements on a mobile device is disclosed. The method includes the steps of focusing on a call, where the call is selected by user activation from one or more calls occurring on the mobile device. And displaying contextual buttons related to the call, where the contextual buttons are configured for operating on the call.
    Type: Application
    Filed: February 12, 2007
    Publication date: February 14, 2008
    Inventors: George Hoffman, Erik Perotti, Elizabeth Dykstra-Erickson