Patents by Inventor Erik T. Conser

Erik T. Conser has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • DETERMINING BEST TIME TO REACH CUSTOMERS IN A MULTI-CHANNEL WORLD ENSURING RIGHT PARTY CONTACT AND INCREASING INTERACTION LIKELIHOOD
    Publication number: 20130060587
    Abstract: Estimating best time to contact a customer may include estimating a statistical model which computes a score for determining a successful contact with the customer for the time period based on a first set of historical customer contact data. A second set of historical customer contact data associated with at least one customer may be received and the score of a successful contact may be provided for the customer based on the second set of historical data and the estimated statistical model.
    Type: Application
    Filed: September 2, 2011
    Publication date: March 7, 2013
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Halil Bayrak, Ali A. Bulbul, Erik T. Conser, Guillaume de Bergh, Chitra Dorai, Alejandro Veen