Patents by Inventor Erin Lane Price

Erin Lane Price has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for providing technical support and exporting diagnostic data
    Patent number: 9697013
    Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
    Type: Grant
    Filed: June 10, 2015
    Date of Patent: July 4, 2017
    Assignee: Dell Products, L.P.
    Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Erin Lane Price, Frank Quintanilla, III, Charles D. Robison, Jr.
  • SYSTEMS AND METHODS FOR PROVIDING TECHNICAL SUPPORT AND EXPORTING DIAGNOSTIC DATA
    Publication number: 20160364250
    Abstract: Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
    Type: Application
    Filed: June 10, 2015
    Publication date: December 15, 2016
    Applicant: DELL PRODUCTS, L.P.
    Inventors: Philip M. Seibert, Yuan-Chang Lo, Carlton A. Andrews, Todd Erick Swierk, Erin Lane Price, Frank Quintanilla, III, Charles D. Robison, JR.