Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for allowing a first agent associated with an entity to initiate contact with a second agent associated with the entity via a contact entry point. The contact entry point is displayed on an interface page and enables a first agent to contact other agents associated with the entity in a faster, more efficient, and better informed manner.

Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing an activatable indicium configured as an entry point for accessing contact information on a user interface. The activatable indicium, which may be a company logo, company name or the like, is not initially readily identifiable as an entry point for accessing the contact information. However, over time and continual use, the user recognizes that the presentation of the indicium regardless of the platform provides for an entry point for accessing contact information.

Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing contact information via a computer network in response to activating an activatable indicium on a user interface. The activatable indicium integrates and provides the contact information for multiple channels of an entity along with statistical information for multiple contact options associated with each channel, and thus enables a user to contact an agent associated with the entity in a faster, more efficient, and better informed manner.

Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing contact information via a computer network in response to activating an activatable indicium on a user interface. The activatable indicium integrates and provides the contact information for multiple channels of an entity along with statistical information for multiple contact options associated with each channel, and thus enables a user to contact an agent associated with the entity in a faster, more efficient, and better informed manner.

Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for providing an activatable indicium configured as an entry point for accessing contact information on a user interface. The activatable indicium, which may be a company logo, company name or the like, is not initially readily identifiable as an entry point for accessing the contact information. However, over time and continual use, the user recognizes that the presentation of the indicium regardless of the platform provides for an entry point for accessing contact information.

Abstract: Embodiments of the invention provide for systems, devices, apparatus, methods, and computer program products for allowing a first agent associated with an entity to initiate contact with a second agent associated with the entity via a contact entry point. The contact entry point is displayed on an interface page and enables a first agent to contact other agents associated with the entity in a faster, more efficient, and better informed manner.