Patents by Inventor Eugene A. Wodka

Eugene A. Wodka has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for automatically determining a call service request
    Patent number: 6940963
    Abstract: Methods and apparatus for automatically determining a call service request in a first communications device and for signalling the call service request determination to a second communications device. The second communications device can apply the service to the call based on the type of call service request. The methods and apparatus of the invention utilize predefined call criterion to make a determination of the call service request. The call criterion may, for example, be selected from called number, calling number, time of day, day of week, and date. An exemplary protocol and message encoding are disclosed.
    Type: Grant
    Filed: May 4, 2001
    Date of Patent: September 6, 2005
    Assignee: Siemens Information and Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka
  • Methods and apparatus for controlling call handling in a communications network
    Patent number: 6819755
    Abstract: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling (between network communications devices) which enable a caller to complete a critical transaction, without interruption. An exemplary protocol and message encoding are disclosed.
    Type: Grant
    Filed: May 4, 2001
    Date of Patent: November 16, 2004
    Assignee: Siemens Information and Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka
  • METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR
    Patent number: 6819756
    Abstract: Methods and apparatus for controlling the ability of an ACD server to pull back a call from an IVR server and for allowing an ACD caller to complete a critical transaction while connected to an IVR include special processing and network signaling which enable the ACD to set a pull back status flag and grant permission to the IVR to request a change in the pull back status flag. An exemplary protocol and message encoding are disclosed.
    Type: Grant
    Filed: May 4, 2001
    Date of Patent: November 16, 2004
    Assignee: Siemens Information and Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka
  • Methods and apparatus for automatically determining a call service request
    Publication number: 20020168062
    Abstract: Methods and apparatus for automatically determining a call service request in a first communications device and for signalling the call service request determination to a second communications device. The second communications device can apply the service to the call based on the type of call service request. The methods and apparatus of the invention utilize predefined call criterion to make a determination of the call service request. The call criterion may, for example, be selected from called number, calling number, time of day, day of week, and date. An exemplary protocol and message encoding are disclosed.
    Type: Application
    Filed: May 4, 2001
    Publication date: November 14, 2002
    Applicant: Siemens Information and Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka
  • Methods and apparatus for controlling call pullback by an automatic call distribution (ACD) system from an interactive voice response (IVR) system and for allowing an ACD caller to complete a critical transaction while connected to the IVR
    Publication number: 20020164011
    Abstract: Methods and apparatus for controlling the ability of an ACD server to pull back a call from an IVR server and for allowing an ACD caller to complete a critical transaction while connected to an IVR include special processing and network signaling which enable the ACD to set a pull back status flag and grant permission to the IVR to request a change in the pull back status flag. An exemplary protocol and message encoding are disclosed.
    Type: Application
    Filed: May 4, 2001
    Publication date: November 7, 2002
    Applicant: Siemens Information & Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka
  • Methods and apparatus for controlling call handling in a communications network
    Publication number: 20020164010
    Abstract: Methods and apparatus for controlling call handling in a communications network. The methods and apparatus include special processing and network signalling (between network communications devices) which enable a caller to complete a critical transaction, without interruption. An exemplary protocol and message encoding are disclosed.
    Type: Application
    Filed: May 4, 2001
    Publication date: November 7, 2002
    Applicant: Siemens Information and Communication Networks, Inc.
    Inventors: Peggy M. Stumer, Eugene A. Wodka