Patents by Inventor Eugene Lee Lew

Eugene Lee Lew has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10187761
    Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.
    Type: Grant
    Filed: November 29, 2017
    Date of Patent: January 22, 2019
    Assignee: SALESFORCE.COM, INC.
    Inventor: Eugene Lee Lew
  • Patent number: 10064049
    Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.
    Type: Grant
    Filed: December 23, 2016
    Date of Patent: August 28, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos
  • Publication number: 20180097756
    Abstract: A method and system enables communications with a CRM system via SMS/MMS and OTT messaging systems and formats.
    Type: Application
    Filed: September 24, 2017
    Publication date: April 5, 2018
    Inventor: Eugene Lee Lew
  • Publication number: 20180084393
    Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.
    Type: Application
    Filed: November 29, 2017
    Publication date: March 22, 2018
    Inventor: Eugene Lee Lew
  • Publication number: 20180013715
    Abstract: A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.
    Type: Application
    Filed: July 11, 2017
    Publication date: January 11, 2018
    Inventor: Eugene Lee Lew
  • Patent number: 9854415
    Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.
    Type: Grant
    Filed: April 30, 2015
    Date of Patent: December 26, 2017
    Assignee: Heywire, Inc.
    Inventor: Eugene Lee Lew
  • Patent number: 9532197
    Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.
    Type: Grant
    Filed: August 14, 2014
    Date of Patent: December 27, 2016
    Assignee: Salesforce.com, Inc.
    Inventors: Eugene Lee Lew, Vasileios J. Gianoukos
  • Publication number: 20160321245
    Abstract: A method and system enables language translation and routing of Person-to-Person (P2P) messages. Customer messages are diverted to various alternate destinations in an enterprise based on the language of the messages. Enterprise alternate destinations include language capable call center customer service representatives (CSRs), language specialized call centers, and personnel in various departments in an enterprise having language skills. The CSRs and other personnel can communicate through the call centers or using data enabled devices. Information collected from the messages can be used to determine the appropriate destination.
    Type: Application
    Filed: April 30, 2015
    Publication date: November 3, 2016
    Inventors: Thomas Brett Chisholm, James Hunt, Eugene Lee Lew
  • Publication number: 20160323725
    Abstract: A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.
    Type: Application
    Filed: April 30, 2015
    Publication date: November 3, 2016
    Inventor: Eugene Lee Lew
  • Publication number: 20160255041
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.
    Type: Application
    Filed: May 6, 2016
    Publication date: September 1, 2016
    Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
  • Patent number: 9356907
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.
    Type: Grant
    Filed: April 6, 2012
    Date of Patent: May 31, 2016
    Assignee: HeyWire, Inc.
    Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
  • Publication number: 20160073243
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.
    Type: Application
    Filed: November 5, 2015
    Publication date: March 10, 2016
    Inventors: Eugene Lee Lew, Vasilios John Gianoukos
  • Patent number: 9271129
    Abstract: A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: February 23, 2016
    Assignee: HeyWire, Inc.
    Inventors: Eugene Lee Lew, Vasileios J. Gianoukos
  • Publication number: 20150163654
    Abstract: A method to provide enhanced 911 services on mobile devices includes determining that a function or application on the mobile device requires a geo-location of the mobile device enabling, determining that a user has blocked the geo-location features of the mobile device or the geo-location features of the device are otherwise disabled, checking a whitelist to determine whether the function/application is allowed to override the user's or device's settings for geo-location purposes and determining that destination of the message is 911. If the conditions for override are met, the method overrides the user preference or device settings and provides the geo-location of the mobile device to the function/application and displays the override condition to the user.
    Type: Application
    Filed: December 9, 2014
    Publication date: June 11, 2015
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos
  • Patent number: 8918085
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services, such as Microsoft Windows Live Messenger, AIM, Yahoo, GoogleTalk, Facebook and Twitter to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device.
    Type: Grant
    Filed: May 19, 2011
    Date of Patent: December 23, 2014
    Assignee: MediaFriends, Inc.
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos
  • Publication number: 20140198796
    Abstract: A method and system for delivering SMS and MMS messages from a mobile telephone to devices having addresses on an Internet Protocol network are provided. In an embodiment of the invention a device having an IP address and a Media Access Control (MAC) address is registered on a network router and a telephone number is associated with the registered device on the router, such that when the router receives an SMS or MMS message for the telephone number associated with the device the router retrieves the IP address for the device and routes the message to the device.
    Type: Application
    Filed: March 17, 2014
    Publication date: July 17, 2014
    Inventors: Eugene Lee Lew, Nimrod Gal-Oz
  • Patent number: 8694031
    Abstract: A method and system for delivering SMS and MMS messages from a mobile telephone to devices having addresses on an Internet Protocol network are provided. In an embodiment of the invention a device having an IP address and a Media Access Control (MAC) address is registered on a network router and a telephone number is associated with the registered device on the router, such that when the router receives an SMS or MMS message for the telephone number associated with the device the router retrieves the IP address for the device and routes the message to the device.
    Type: Grant
    Filed: August 4, 2009
    Date of Patent: April 8, 2014
    Assignee: Media Friends, Inc.
    Inventors: Eugene Lee Lew, Nimrod Gal-Oz
  • Publication number: 20130310089
    Abstract: A social messaging hub provides communication services including voice text messaging for a data enabled device having Internet network access capabilities. A user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Voice text messages are processed, stored and delivered as SMS messages using resources on the social messaging hub and the global SMS infrastructure. Voice text messages may be sent to both subscriber and non-subscriber devices connected to the global SMS infrastructure.
    Type: Application
    Filed: July 18, 2013
    Publication date: November 21, 2013
    Inventors: Vasileios John Gianoukos, Eugene Lee Lew
  • Publication number: 20120226759
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services to enable bi-directional messaging communication. The user is given a registered phone number and unique IP addressable identification which serve as a source and destination identifier of the associated data enabled device. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. An application operating on the IP enabled device determines in conjunction with the social messaging hub a mode of transmission as a function of parameters including device location and destination of a message.
    Type: Application
    Filed: April 6, 2012
    Publication date: September 6, 2012
    Inventors: Eugene Lee Lew, Gary M. Lauder, Vasileios John Gianoukos
  • Publication number: 20120221962
    Abstract: A social messaging hub provides communication services for a data enabled device having Internet network access capabilities such as a portable media player, personal digital assistant, a Wi-Fi mobile platform, a tablet computer, portable e-Reader, a personal computer, a laptop and a netbook computer. The social messaging hub communicates with the data enabled device over the Internet or cellular data networks, and interfaces with a message infrastructure including mobile carriers, message aggregators, message exchanges and various specialized social messaging services. Messages may originate in or be delivered to other users' mobile telephones or in similarly equipped and provisioned IP data enabled devices. The social messaging hub can provide a predetermined auto-reply response and retain messages for a timed duration in a message retention queue when requested by a user. Messages may be viewed with a data enabled device application at various zoom levels.
    Type: Application
    Filed: April 6, 2012
    Publication date: August 30, 2012
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Fitzroy Robertson