Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

Abstract: Electronic data can be conveyed. A processor of a first intermediate device can receive a first file. The processor can decrypt the first file to produce a second file. The second file can include a third file and an identification. The identification can be for a destination device. The third file can include the electronic data. The third file can be encrypted with respect to the first intermediate device. The processor can determine, based on the identification, a second intermediate device. The second intermediate device can be different from the destination device. The processor can produce a fourth file. The fourth file can include the third file and the identification. The processor can encrypt the fourth file to produce a fifth file. The processor can convey, to the second intermediate device, the fifth file.

Abstract: Electronic data can be transmitted from a device outside a multitenant system to a recipient device that is a tenant device associated with the multitenant system. A processor of the device outside the multitenant system can encrypt the electronic data to produce a first file. The processor can produce a second file. The second file can include the first file and an identification. The identification can be for the recipient device. The processor can encrypt the second file to produce a third file. The processor can transmit, to the multitenant system, a file for transmission. The file for transmission can include the third file. The multitenant system can be configured to communicate with the recipient device.

Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.

Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.

Abstract: Electronic data can be transmitted from a device outside a multitenant system to a recipient device that is a tenant device associated with the multitenant system. A processor of the device outside the multitenant system can encrypt the electronic data to produce a first file. The processor can produce a second file. The second file can include the first file and an identification. The identification can be for the recipient device. The processor can encrypt the second file to produce a third file. The processor can transmit, to the multitenant system, a file for transmission. The file for transmission can include the third file. The multitenant system can be configured to communicate with the recipient device.

Abstract: Electronic data can be conveyed. A processor of a first intermediate device can receive a first file. The processor can decrypt the first file to produce a second file. The second file can include a third file and an identification. The identification can be for a destination device. The third file can include the electronic data. The third file can be encrypted with respect to the first intermediate device. The processor can determine, based on the identification, a second intermediate device. The second intermediate device can be different from the destination device. The processor can produce a fourth file. The fourth file can include the third file and the identification. The processor can encrypt the fourth file to produce a fifth file. The processor can convey, to the second intermediate device, the fifth file.

Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.

Abstract: An online system authenticates a user through a voiceprint biometric verification process. When a user needs to be authenticated, the online system generates and provides a random phrase to the user. The online system receives an audio recording of the randomly generated phrase and retrieves a previously trained voiceprint model for the user. The online system analyzes the audio recording by applying the voiceprint model to determine whether the audio recording satisfies a first criteria of whether the voice in the audio recording belongs the user and a second criteria of whether the audio recording includes a vocalization of the randomly generated phrase. If the audio recording satisfies both criteria, the online system authenticates the user. Therefore, the user can be provided access to a new communication session in response to being authenticated.

Abstract: An online system allows client devices to communicate via over-the-top (OTT) messaging channels. The client devices may not be coupled via a particular OTT messaging channel. The online system also allows a client device to communicate via an OTT channel with another client device that uses a non-OTT channel. The online system receives a request from a first client device via an OTT channel and establishes a connection with the client device via the OTT messaging channel. The online system allows the client device to communicate with another client device by establishing a connection with the other client device. The connection with the second client device may be established via a different OTT messaging channel or via a non-OTT messaging channel. The online system may be a multi-tenant system that allows client devices of users to connect with client devices of enterprises that are tenants of the multi-tenant system.

Abstract: The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.