Abstract: Devices, systems, and methods for bone stabilization, especially proximal humeral stabilization. The stabilization system may include a bone plate having an elongated portion extending along a longitudinal axis and an enlarged head portion extending from the elongated portion. The stabilization system may include an intramedullary nail having an upper portion and a lower portion extending from the upper portion, the upper portion and the lower portion including a plurality of holes. A plurality of fasteners may be configured to extend through one or more of the plurality of through holes in the bone plate and/or one or more of the plurality of holes in the intramedullary nail and into the bone. The plate and nail may each be used alone or in combination together to stabilize a fracture in a long bone, such as a humerus.

Abstract: Embodiments of the present invention provide systems and methods for automatically controlling an electronic illumination device to indicate information pertaining to workstations or agents of a customer contact center. Some embodiments are useful in the context of employee management because the illumination devices are used to indicate information about tasks that employees are engaged in, the performance of the employees, and the status of the employees. A computer system coupled to the illumination device executes control software configured to send control signals over a communication interface, such as USB or Bluetooth. The data sent to the electronic illumination device can cause the illumination device to turn off or on, change color, blink, strobe, etc., for producing desired lighting effects representative of a status or event associated with an employee or workstation.

Abstract: In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device.

Abstract: The present invention provides an improved product and method of applying a product to remedy any deficiencies of wood and wood products while maintaining the quality of current processing and increasing efficiency. In one aspect of the present invention, a method of repairing wood or wood products comprises analyzing a wood or wood product for a defect, the wood or wood product having a surface; identifying the defect in the wood or wood product; identifying a location of the defect in said wood or wood product; preparing for repair the surface of the wood or wood product in the location of said defect; applying a two-component urethane to the surface of said wood or wood product in the location of the defect, said two-component urethane comprising a polyol mixture and an isocyanate; and, curing the two-component urethane for a period of time.

Abstract: Embodiments of the present invention provide systems and methods for automatically controlling an electronic illumination device to indicate information pertaining to workstations or agents of a customer contact center. Some embodiments are useful in the context of employee management because the illumination devices are used to indicate information about tasks that employees are engaged in, the performance of the employees, and the status of the employees. A computer system coupled to the illumination device executes control software configured to send control signals over a communication interface, such as USB or Bluetooth. The data sent to the electronic illumination device can cause the illumination device to turn off or on, change color, blink, strobe, etc., for producing desired lighting effects representative of a status or event associated with an employee or workstation.

Abstract: In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device.

Abstract: An improved joint is provided for modular furniture. The joint includes a dovetail shaped tab and a corresponding slot. The tab is held in the slot such that the tab is maintained in an elastically bent position while the item of modular furniture is in an assembled configuration. The tab and slot provides increased stiffness and rigidity to the piece of furniture while allowing the piece of furniture to be assembled without fasteners such as screws or nails.

Abstract: An joint is provided for modular furniture. The joint includes a locking tab which is held in a slot such that the tab cannot be moved out of a locking section of the slot without elastically bending the tabbed panel to prevent inadvertent disassembly of the item of furniture. The tab and slot configuration may also provide increased stiffness and rigidity to the piece of furniture while allowing the piece of furniture to be assembled without fasteners such as screws or nails.

Abstract: In various embodiments, an electronic device includes an electrical and physical interface operable to be coupled to a port of a computer system that includes a processor. The electronic device also includes a casing housing the interface. In addition, the electronic device includes a circuit board including circuitry housed within the casing. The circuitry receives control signals from the computer system over the interface and controls an illumination element. The illumination element is disposed on the casing and is operable to produce a color that corresponds to a real-time status associated with the computer system. The real-time status is determined by the processor and information read by the processor from the computer system. Moreover, the electronic device includes a beacon technology system housed within the casing. The beacon technology system is operable to communicate with a beacon technology system externally located to the electronic device.

Abstract: A joint for modular furniture includes a first panel joined to a second panel with a slot and a tab. The slot and tab are formed with complementary faces which are angled to prevent delamination of anisotropic materials such as plywood.

Abstract: Embodiments of the present invention provide systems and methods for unlocking and locking enclosures or lockers of a customer service center, for example, responsive to a real-time customer-agent interaction. One disclosed method includes using a remote server to determine a solution to a user request, where the solution includes an identification of a selected locker of a plurality of lockers located at the customer service center, and using the remote server to communicate the selected locker identification and an unlock code to the user via the customer service session of the computer system, where the selected locker includes equipment for the user to satisfy the user request.

Abstract: Embodiments of the present invention provide systems and methods for automatically controlling an electronic illumination device to indicate information pertaining to workstations or agents of a customer contact center. Some embodiments are useful in the context of employee management because the illumination devices are used to indicate information about tasks that employees are engaged in, the performance of the employees, and the status of the employees. A computer system coupled to the illumination device executes control software configured to send control signals over a communication interface, such as USB or Bluetooth. The data sent to the electronic illumination device can cause the illumination device to turn off or on, change color, blink, strobe, etc., for producing desired lighting effects representative of a status or event associated with an employee or workstation.

Abstract: An article of modular furniture such as a drawer, case, cabinet, or table is provided. The article of furniture uses a first panel with a dovetail tab and a straight tab and a second panel with a dovetail slot and a straight slot. The first panel is flexed in order to insert the dovetail tab and the straight tab into the respective dovetail slot and straight slot and is then un-flexed to complete the assembly.

Abstract: According to embodiments of the present invention, various computer implemented methods are provided for dynamically delivering user-customized instances of computing environments to contact center agents. User input collected using automated interaction techniques is received in a contact center. The collected information is used to select or determine instances of computing environments that best approximate the particular environment for which support is being requested. Once identified, an instance of the computing environment is sent to a workstation of an available agent and a direct communication session is brokered between the agent and the requesting user. According to various embodiments, the method may include dynamically generating the instance as a virtual machine from a server in the contact center or otherwise communicatively coupled to the workstation of the agent. Alternately, the method may include distributing pre-generated instances of a virtual machine.

Abstract: According to embodiments of the present invention, various computer implemented methods are provided for dynamically delivering user-customized instances of computing environments to contact center agents. User input collected using automated interaction techniques is received in a contact center. The collected information is used to select or determine instances of computing environments that best approximate the particular environment for which support is being requested. Once identified, an instance of the computing environment is sent to a workstation of an available agent and a direct communication session is brokered between the agent and the requesting user. According to various embodiments, the method may include dynamically generating the instance as a virtual machine from a server in the contact center or otherwise communicatively coupled to the workstation of the agent. Alternately, the method may include distributing pre-generated instances of a virtual machine.

Abstract: A stackable wooden crate that can be assembled and disassembled without tools, and stored flat is provided. The crate may include: two sides with box joint tabs, two sides with matching box joint recesses, a bottom, and a lid. The sides may come together at box joints held together with strap binding that stretches tight when the sides are folded 90 degrees to each other. A modified strap binding on one corner of the box is held tight via a tensioner buckle. The bottom is held captive by the four sides. The lid rests between four tabs that extend upward out of all four sides. When the lid is removed, multiple crates can be stacked, the upper crate held in place by the lower crate's four tabs which interface with recesses on the bottom of the upper crate.

Abstract: An improved joint is provided for modular furniture. The joint includes a dovetail shaped tab and a corresponding slot. The tab is held in the slot such that the tab is maintained in an elastically bent position while the item of modular furniture is in an assembled configuration. The tab and slot provides increased stiffness and rigidity to the piece of furniture while allowing the piece of furniture to be assembled without fasteners such as screws or nails.

Abstract: An improved joint is provided for modular furniture. The joint includes a locking tab and slot. The tab is held in the slot such that the tab cannot be moved out of a locking section of the slot without elastically bending the tabbed panel to prevent inadvertent disassembly of the item of furniture. The tab and slot configuration may also provide increased stiffness and rigidity to the piece of furniture while allowing the piece of furniture to be assembled without fasteners such as screws or nails.

Abstract: An article of modular furniture such as a drawer, case, cabinet, or table is provided. The article of furniture uses a first panel with a dovetail tab and a straight tab and a second panel with a dovetail slot and a straight slot. The first panel is flexed in order to insert the dovetail tab and the straight tab into the respective dovetail slot and straight slot and is then un-flexed to complete the assembly.