Abstract: Methods, devices, and non-transitory storage media to receive ticket information of a ticket that indicates a problem in providing a service to a customer; receive event information that indicates an action performed by at least one of a device or a person to resolve the ticket; select a filter, among multiple filters, to filter the event information based on the action indicated in the event information; select a criteria rule, from among multiple criteria rules, based on filtered event information and parameters included in the criteria rule, wherein each criteria rule includes parameters and values for each parameter; select an output result rule, from among multiple output result rules, that maps to the criteria rule; generate a message that provides an update to a status of the ticket based on the filtered event information and the output result rule; and transmit the message to the customer.

Abstract: A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.

Abstract: A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.

Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.

Abstract: A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Abstract: An approach is provided for online trouble ticket servicing. As part of a workflow, one or more activities, which are associated with a trouble ticket corresponding to a service, are monitored, wherein the one or more activities are tracked by a workflow engine. Status information is repeatedly acquired for the one or more activities until a predetermined milestone is reached according to the workflow. The status information is stored for presentation to a subscriber of the service.

Abstract: An approach is provided for online trouble ticket servicing. Communication is initiated with a user for creation of a trouble ticket by an online trouble ticket service. A determination is made whether the user is associated with an online account of the trouble ticket service. Based on the determination, a graphical user interface is presented and includes a feedback area to specify information indicating a reason for non-usage of the online account for the trouble ticket service.

Abstract: An approach for automatically generating a status update for events on a trouble ticket is provided. Events on the trouble ticket monitored and a determination is made whether an event triggers a predetermined status update criteria. A status update is generated upon triggering of the predetermined status update criteria.

Abstract: A device receives multiple products associated with a customer of a network and provided by the network, matches the multiple products with multiple maintenance events, and displays multiple visual indicators indicating status of the multiple maintenance events.

Abstract: A device receives multiple identifiers associated with a customer of a network, receives multiple products associated with the customer and provided by the network, groups the multiple identifiers into a single customer identifier, and associates the single customer identifier with the multiple products.

Abstract: A device displays multiple products associated with a customer of a network and provided by the network, receives a customer selection of a filtering mechanism, and one of increases or reduces a display of the multiple products based on the customer selection of the filtering mechanism and based on device types associated with the multiple products.