Abstract: A system for performing automated speech recognition (ASR) on audio data includes a queue manager to receive a request to perform ASR on audio data, add the request to a queue of incoming requests, and determine a queue depth representing a number of requests in the queue at a given time. The system also includes a load supervisor to receive the request and the queue depth from the queue manager and assign a service level for the request based on the queue depth. In addition, the system includes a speech-to-text converter to receive the assigned service level for the request from the load supervisor, select an ASR model for the request based on the received service level, receive the audio data associated with the request, and perform ASR on the audio data using the selected ASR model.

Abstract: A system for performing automated speech recognition (ASR) on audio data includes a queue manager to receive a request to perform ASR on audio data, add the request to a queue of incoming requests, and determine a queue depth representing a number of requests in the queue at a given time. The system also includes a load supervisor to receive the request and the queue depth from the queue manager and assign a service level for the request based on the queue depth. In addition, the system includes a speech-to-text converter to receive the assigned service level for the request from the load supervisor, select an ASR model for the request based on the received service level, receive the audio data associated with the request, and perform ASR on the audio data using the selected ASR model.

Abstract: A method and system for controlling a GUI on a user's network-connected device, the control being provided by a telephone call between the user and a speech recognition and speech synthesis system. An example of a restaurant ordering system is provided. The user calls a phone number and is guided through a verbal ordering process that includes one or more of: adding an item, deleting an item, changing quantities, changing sizes, and changing details of an item. The user's choices are added to a display so that a current status of the order is visible to the user. The GUI is updated as changes are made to the order. The GUI can also request additional information, upsell items, and show menus. The GUI aids the user in confirming that the order is correct. The system provides the final order to a restaurant for fulfillment.

Abstract: A system and method are disclosed for fulfilling GDPR and other privacy requests in a client device system as well as a downstream service provider with which the client device system partners. In examples, the downstream service provider may be a voice assistant service provider providing voice recognition and language understanding capabilities to an upstream client device system.

Abstract: A method and system for responding to multiple voice requests sent from a group of devices in substantive response to a single spoken utterance of a user. In one embodiment, if the devices have a same group ID, a server determines if any of the group of received voice requests are duplicate. In one embodiment, voice requests received within a predetermined time window are examined to determine if they are duplicate. If so, the server deems one of the received voice requests as non-duplicate and the others as duplicate and sends a substantive response for the non-duplicate voice request. In some embodiments, a no-op is sent to the devices that do not receive the substantive response.