Patents by Inventor Eyal Dyment Herzfeld

Eyal Dyment Herzfeld has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for resolving customer communications
    Patent number: 9734468
    Abstract: A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.
    Type: Grant
    Filed: February 21, 2012
    Date of Patent: August 15, 2017
    Assignee: NICE LTD.
    Inventors: Tal Zur, Roni Krivoshey, Eyal Dyment Herzfeld, Yohay Etsion
  • SYSTEM AND METHOD FOR RESOLVING CUSTOMER COMMUNICATIONS
    Publication number: 20130218947
    Abstract: A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.
    Type: Application
    Filed: February 21, 2012
    Publication date: August 22, 2013
    Inventors: Tal ZUR, Roni Krivoshey, Eyal Dyment Herzfeld, Yohay Etsion