Patents by Inventor Eyal Segalis
Eyal Segalis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240146668Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.Type: ApplicationFiled: January 3, 2024Publication date: May 2, 2024Inventors: Asaf Aharoni, Eyal Segalis, Ofer Ron, Sasha Goldshtein, Tomer Amiaz, Razvan Mathias, Yaniv Leviathan
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Patent number: 11936810Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: January 23, 2023Date of Patent: March 19, 2024Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 11902222Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.Type: GrantFiled: February 8, 2021Date of Patent: February 13, 2024Assignee: GOOGLE LLCInventors: Asaf Aharoni, Eyal Segalis, Ofer Ron, Sasha Goldshtein, Tomer Amiaz, Razvan Mathias, Yaniv Leviathan
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Patent number: 11804211Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: GrantFiled: December 4, 2020Date of Patent: October 31, 2023Assignee: GOOGLE LLCInventors: Asaf Aharoni, Yaniv Leviathan, Eyal Segalis, Gal Elidan, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Patent number: 11563850Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 21, 2021Date of Patent: January 24, 2023Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Publication number: 20230005482Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: ApplicationFiled: September 8, 2022Publication date: January 5, 2023Inventors: Asaf Aharoni, Eyal Segalis, Yaniv Leviathan
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Patent number: 11468893Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: GrantFiled: May 5, 2020Date of Patent: October 11, 2022Assignee: GOOGLE LLCInventors: Asaf Aharoni, Eyal Segalis, Yaniv Leviathan
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Publication number: 20220255885Abstract: Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.Type: ApplicationFiled: February 8, 2021Publication date: August 11, 2022Inventors: Asaf Aharoni, Eyal Segalis, Ofer Ron, Sasha Goldshtein, Tomer Amiaz, Razvan Mathias, Yaniv Leviathan
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Publication number: 20220180857Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: ApplicationFiled: December 4, 2020Publication date: June 9, 2022Inventors: Asaf Aharoni, Yaniv LEVIATHAN, Eyal SEGALIS, Gal ELIDAN, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Publication number: 20220180858Abstract: Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).Type: ApplicationFiled: December 2, 2021Publication date: June 9, 2022Inventors: Asaf Aharoni, Yaniv LEVIATHAN, Eyal SEGALIS, Gal ELIDAN, Sasha Goldshtein, Tomer Amiaz, Deborah Cohen
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Patent number: 11250052Abstract: Systems and methods are provided for searching and identifying quotes in response to a query from a user. Consistent with certain embodiments, systems and methods are provided for identifying one or more subject entities associated with the query and for identifying, from a database or from search results obtained in response to the query, a set of quotes corresponding to the one or more subject entities. Further, systems and methods are provided for determining quote scores for the identified quotes based on at least one of the relationship of each quote to the one or more subject entities, the recency of each quote, and the popularity of each quote. Additionally, systems and methods are provided for organizing the identified quotes in a rank order based on the quote scores and selecting quotes based on the rank order or based on the quote scores. In addition, systems and methods are provided for transmitting information to display the selected quotes on a display device.Type: GrantFiled: December 26, 2018Date of Patent: February 15, 2022Assignee: GOOGLE LLCInventors: Eyal Segalis, Gal Chechik, Yossi Matias, Yaniv Leviathan, Yoav Tzur
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Publication number: 20210335365Abstract: Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.Type: ApplicationFiled: May 5, 2020Publication date: October 28, 2021Inventors: Asaf Aharoni, Eyal SEGALIS, Yaniv LEVIATHAN
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Publication number: 20210243300Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: ApplicationFiled: April 21, 2021Publication date: August 5, 2021Inventors: Eyal SEGALIS, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 11042577Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving data identifying contexts; selecting an initial set of questions based at least on the contexts; providing a respective representation of the questions of the initial set, for output; receiving data indicating a selection of a particular representation associated with a particular question of the initial set of questions; selecting a set of answers associated with the particular question; providing a respective representation of the answers of the set that are associated with the particular question, for output; receiving data indicating a selection of a particular representation associated with a particular answer of the set that are associated with the particular question; determining that an additional set of other questions is associated with the particular answer; and in response to the determining, providing a respective representation of the other questions of the additional set, for output.Type: GrantFiled: April 30, 2019Date of Patent: June 22, 2021Assignee: Google LLCInventors: Weizhao Wang, Monica Priya Garde, Justin Min, Jiarui Li, Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Matthew Streit Coursen
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Patent number: 11012560Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: March 29, 2018Date of Patent: May 18, 2021Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 10917522Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 16, 2019Date of Patent: February 9, 2021Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 10893141Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 6, 2018Date of Patent: January 12, 2021Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 10887461Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 16, 2019Date of Patent: January 5, 2021Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 10827063Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 16, 2019Date of Patent: November 3, 2020Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias
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Patent number: 10827064Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.Type: GrantFiled: April 17, 2019Date of Patent: November 3, 2020Assignee: GOOGLE LLCInventors: Eyal Segalis, Daniel Walevski, Yaniv Leviathan, Yossi Matias