Patents by Inventor Feifei Jiang

Feifei Jiang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250147987
    Abstract: A text interaction record is received at a database system. The text interaction record may include interaction text from one or more messages between a client machine and a service provider. An input database record creation prompt that includes natural language instructions to generate database record field text based on the text interaction record may be determined. The input database record creation prompt may include some or all of the interaction text. The input database record creation prompt may be transmitted to a large language model for completion. A completed database record creation prompt may be received from the large language model. The completed database record creation prompt may include a text element created by the large language model based on the input database record creation prompt. A database record including a database field storing the text element may be generated in the database system.
    Type: Application
    Filed: November 6, 2023
    Publication date: May 8, 2025
    Applicant: Salesforce, Inc.
    Inventors: Feifei JIANG, Regunathan RADHAKRISHNAN, Zachary ALEXANDER, Xiangbo MAO, Sefi ERLICH, Shai BAR-SHALOM, Wala GOANMI, Sitaram ASUR, Tomer Parash MAPA, Sameer ABHINKAR
  • Patent number: 12292906
    Abstract: Embodiments described herein provide systems and methods for document recommendation. A system receives a set of training data including a plurality of documents. The system determines whether the set of training data includes annotated contextual information corresponding to the plurality of documents. The system trains supervised and/or unsupervised models based on the availability of data. The models are used to generate vectors representing the documents. During a live text conversation, text from the conversation may be vectorized using the models and the vectors compared to those representing the documents in order to find the most relevant documents. The system may generate an indication of a recommended document.
    Type: Grant
    Filed: January 27, 2023
    Date of Patent: May 6, 2025
    Assignee: Salesforce, Inc.
    Inventors: Feifei Jiang, Aron Kale, Anuprit Kale, Sitaram Asur, Na Cheng, Zachary Alexander, Victor Yee, Fermin Ordaz
  • Patent number: 12153640
    Abstract: A cloud platform establishes a communication session between an agent and a user. The communication session is over an electrical medium. The cloud platform generates an interface on a client device associated with the agent. A first portion of the interface is configured to exchange messages between the agent and the user for a conversation or otherwise transcribe a conversation between the agent and the user. The cloud platform obtains, at a first time, a set of utterances from a transcript of the conversation. The cloud platform accesses a database including a plurality of articles. The cloud platform generates relevance scores between the conversation and the plurality of articles. The cloud platform then selects a subset of articles having relevance scores above a threshold value or proportion. The identified articles are presented on a second portion of the interface.
    Type: Grant
    Filed: December 12, 2022
    Date of Patent: November 26, 2024
    Assignee: Salesforce, Inc.
    Inventors: Feifei Jiang, Zachary Alexander, Yuanxin Wang, Yixin Mao, Sitaram Asur, Regunathan Radhakrishnan, Aron Kale
  • Publication number: 20240256581
    Abstract: Embodiments described herein provide ______.
    Type: Application
    Filed: January 27, 2023
    Publication date: August 1, 2024
    Inventors: Feifei Jiang, Aron Kale, Anuprit Kale, Sitaram Asur, Na Cheng, Zachary Alexander, Victor Yee, Fermin Ordaz
  • Publication number: 20240193213
    Abstract: A cloud platform establishes a communication session between an agent and a user. The communication session is over an electrical medium. The cloud platform generates an interface on a client device associated with the agent. A first portion of the interface is configured to exchange messages between the agent and the user for a conversation or otherwise transcribe a conversation between the agent and the user. The cloud platform obtains, at a first time, a set of utterances from a transcript of the conversation. The cloud platform accesses a database including a plurality of articles. The cloud platform generates relevance scores between the conversation and the plurality of articles. The cloud platform then selects a subset of articles having relevance scores above a threshold value or proportion. The identified articles are presented on a second portion of the interface.
    Type: Application
    Filed: December 12, 2022
    Publication date: June 13, 2024
    Inventors: Feifei Jiang, Zachary Alexander, Yuanxin Wang, Yixin Mao, Sitaram Asur, Regunathan Radhakrishnan, Aron Kale
  • Patent number: 11314790
    Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.
    Type: Grant
    Filed: April 28, 2020
    Date of Patent: April 26, 2022
    Assignee: salesforce.com, inc.
    Inventors: Son Thanh Chang, Weiping Peng, Na Cheng, Feifei Jiang, Jacob Nathaniel Huffman, Nandini Suresh Kumar, Khoa Le, Christopher Larry
  • Publication number: 20210149933
    Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.
    Type: Application
    Filed: April 28, 2020
    Publication date: May 20, 2021
    Applicant: salesforce.com, Inc.
    Inventors: Son Thanh Chang, Weiping Peng, Na Cheng, Feifei Jiang, Jacob Nathaniel Huffman, Nandini Suresh Kumar, Khoa Le, Christopher Larry
  • Patent number: 10823666
    Abstract: A method for determining a transmittance of light on oral tissue is provided, comprising: providing an LED; directing light from the LED onto a sample of oral tissue; measuring a first power of the light at a first surface of the sample; measuring a second power of the light at a second surface of the sample; computing surface loss of the light; and determining the transmittance of the light using the first power, the second power, and the surface loss.
    Type: Grant
    Filed: December 15, 2017
    Date of Patent: November 3, 2020
    Assignee: Indiana University Research and Technology Corporation
    Inventors: Jie Chen, Feifei Jiang
  • Publication number: 20190339195
    Abstract: A method for determining a transmittance of light on oral tissue is provided, comprising: providing an LED; directing light from the LED onto a sample of oral tissue; measuring a first power of the light at a first surface of the sample; measuring a second power of the light at a second surface of the sample; computing surface loss of the light; and determining the transmittance of the light using the first power, the second power, and the surface loss.
    Type: Application
    Filed: December 15, 2017
    Publication date: November 7, 2019
    Inventors: Jie Chen, Feifei Jiang
  • Patent number: 10409667
    Abstract: An online system identifies an assignment for a computer program error indicated in an error message by applying an assignment model to token sequences identified in the error message. The error message includes a sequence of execution paths of the computer program. Each execution path indicates a function call active in computer memory when the error was generated. In other words, the error message allows tracking of the sequence of nested paths up to the point where the error was generated. In one example, the error message is a stack trace message that reports active stack frames in computer memory during the execution of the program.
    Type: Grant
    Filed: June 15, 2017
    Date of Patent: September 10, 2019
    Assignee: salesforce.com, inc.
    Inventors: J. Justin Donaldson, Hormoz Tarevern, Sadiya Hameed, Siddharth Srivastava, Feifei Jiang
  • Publication number: 20180365091
    Abstract: An online system identifies an assignment for a computer program error indicated in an error message by applying an assignment model to token sequences identified in the error message. The error message includes a sequence of execution paths of the computer program. Each execution path indicates a function call active in computer memory when the error was generated. In other words, the error message allows tracking of the sequence of nested paths up to the point where the error was generated. In one example, the error message is a stack trace message that reports active stack frames in computer memory during the execution of the program.
    Type: Application
    Filed: June 15, 2017
    Publication date: December 20, 2018
    Inventors: J. Justin Donaldson, Hormoz Tarevern, Sadiya Hameed, Siddharth Srivastava, Feifei Jiang