Patents by Inventor Feifei Jiang
Feifei Jiang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20250147987Abstract: A text interaction record is received at a database system. The text interaction record may include interaction text from one or more messages between a client machine and a service provider. An input database record creation prompt that includes natural language instructions to generate database record field text based on the text interaction record may be determined. The input database record creation prompt may include some or all of the interaction text. The input database record creation prompt may be transmitted to a large language model for completion. A completed database record creation prompt may be received from the large language model. The completed database record creation prompt may include a text element created by the large language model based on the input database record creation prompt. A database record including a database field storing the text element may be generated in the database system.Type: ApplicationFiled: November 6, 2023Publication date: May 8, 2025Applicant: Salesforce, Inc.Inventors: Feifei JIANG, Regunathan RADHAKRISHNAN, Zachary ALEXANDER, Xiangbo MAO, Sefi ERLICH, Shai BAR-SHALOM, Wala GOANMI, Sitaram ASUR, Tomer Parash MAPA, Sameer ABHINKAR
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Patent number: 12292906Abstract: Embodiments described herein provide systems and methods for document recommendation. A system receives a set of training data including a plurality of documents. The system determines whether the set of training data includes annotated contextual information corresponding to the plurality of documents. The system trains supervised and/or unsupervised models based on the availability of data. The models are used to generate vectors representing the documents. During a live text conversation, text from the conversation may be vectorized using the models and the vectors compared to those representing the documents in order to find the most relevant documents. The system may generate an indication of a recommended document.Type: GrantFiled: January 27, 2023Date of Patent: May 6, 2025Assignee: Salesforce, Inc.Inventors: Feifei Jiang, Aron Kale, Anuprit Kale, Sitaram Asur, Na Cheng, Zachary Alexander, Victor Yee, Fermin Ordaz
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Patent number: 12153640Abstract: A cloud platform establishes a communication session between an agent and a user. The communication session is over an electrical medium. The cloud platform generates an interface on a client device associated with the agent. A first portion of the interface is configured to exchange messages between the agent and the user for a conversation or otherwise transcribe a conversation between the agent and the user. The cloud platform obtains, at a first time, a set of utterances from a transcript of the conversation. The cloud platform accesses a database including a plurality of articles. The cloud platform generates relevance scores between the conversation and the plurality of articles. The cloud platform then selects a subset of articles having relevance scores above a threshold value or proportion. The identified articles are presented on a second portion of the interface.Type: GrantFiled: December 12, 2022Date of Patent: November 26, 2024Assignee: Salesforce, Inc.Inventors: Feifei Jiang, Zachary Alexander, Yuanxin Wang, Yixin Mao, Sitaram Asur, Regunathan Radhakrishnan, Aron Kale
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Publication number: 20240256581Abstract: Embodiments described herein provide ______.Type: ApplicationFiled: January 27, 2023Publication date: August 1, 2024Inventors: Feifei Jiang, Aron Kale, Anuprit Kale, Sitaram Asur, Na Cheng, Zachary Alexander, Victor Yee, Fermin Ordaz
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Publication number: 20240193213Abstract: A cloud platform establishes a communication session between an agent and a user. The communication session is over an electrical medium. The cloud platform generates an interface on a client device associated with the agent. A first portion of the interface is configured to exchange messages between the agent and the user for a conversation or otherwise transcribe a conversation between the agent and the user. The cloud platform obtains, at a first time, a set of utterances from a transcript of the conversation. The cloud platform accesses a database including a plurality of articles. The cloud platform generates relevance scores between the conversation and the plurality of articles. The cloud platform then selects a subset of articles having relevance scores above a threshold value or proportion. The identified articles are presented on a second portion of the interface.Type: ApplicationFiled: December 12, 2022Publication date: June 13, 2024Inventors: Feifei Jiang, Zachary Alexander, Yuanxin Wang, Yixin Mao, Sitaram Asur, Regunathan Radhakrishnan, Aron Kale
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Patent number: 11314790Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.Type: GrantFiled: April 28, 2020Date of Patent: April 26, 2022Assignee: salesforce.com, inc.Inventors: Son Thanh Chang, Weiping Peng, Na Cheng, Feifei Jiang, Jacob Nathaniel Huffman, Nandini Suresh Kumar, Khoa Le, Christopher Larry
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Publication number: 20210149933Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.Type: ApplicationFiled: April 28, 2020Publication date: May 20, 2021Applicant: salesforce.com, Inc.Inventors: Son Thanh Chang, Weiping Peng, Na Cheng, Feifei Jiang, Jacob Nathaniel Huffman, Nandini Suresh Kumar, Khoa Le, Christopher Larry
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Patent number: 10823666Abstract: A method for determining a transmittance of light on oral tissue is provided, comprising: providing an LED; directing light from the LED onto a sample of oral tissue; measuring a first power of the light at a first surface of the sample; measuring a second power of the light at a second surface of the sample; computing surface loss of the light; and determining the transmittance of the light using the first power, the second power, and the surface loss.Type: GrantFiled: December 15, 2017Date of Patent: November 3, 2020Assignee: Indiana University Research and Technology CorporationInventors: Jie Chen, Feifei Jiang
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Publication number: 20190339195Abstract: A method for determining a transmittance of light on oral tissue is provided, comprising: providing an LED; directing light from the LED onto a sample of oral tissue; measuring a first power of the light at a first surface of the sample; measuring a second power of the light at a second surface of the sample; computing surface loss of the light; and determining the transmittance of the light using the first power, the second power, and the surface loss.Type: ApplicationFiled: December 15, 2017Publication date: November 7, 2019Inventors: Jie Chen, Feifei Jiang
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Patent number: 10409667Abstract: An online system identifies an assignment for a computer program error indicated in an error message by applying an assignment model to token sequences identified in the error message. The error message includes a sequence of execution paths of the computer program. Each execution path indicates a function call active in computer memory when the error was generated. In other words, the error message allows tracking of the sequence of nested paths up to the point where the error was generated. In one example, the error message is a stack trace message that reports active stack frames in computer memory during the execution of the program.Type: GrantFiled: June 15, 2017Date of Patent: September 10, 2019Assignee: salesforce.com, inc.Inventors: J. Justin Donaldson, Hormoz Tarevern, Sadiya Hameed, Siddharth Srivastava, Feifei Jiang
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Publication number: 20180365091Abstract: An online system identifies an assignment for a computer program error indicated in an error message by applying an assignment model to token sequences identified in the error message. The error message includes a sequence of execution paths of the computer program. Each execution path indicates a function call active in computer memory when the error was generated. In other words, the error message allows tracking of the sequence of nested paths up to the point where the error was generated. In one example, the error message is a stack trace message that reports active stack frames in computer memory during the execution of the program.Type: ApplicationFiled: June 15, 2017Publication date: December 20, 2018Inventors: J. Justin Donaldson, Hormoz Tarevern, Sadiya Hameed, Siddharth Srivastava, Feifei Jiang