Abstract: The present invention provides in one aspect a method and a system for displaying a VoIP quality to a user, so that the user may determine if a specific call should be placed in view of the VoIP quality. The present invention also provides in another aspect a method and a system for non-intrusively signaling of an incoming VoIP call so that a user can be informed of the incoming call and yet not be interrupted from his/her current work.

Abstract: Some embodiments of the present invention provide a method and system for correlating information regarding an interactive communication. A session application record is provided to store information of a session that represents an interactive communication that is at least between two endpoints. An application programming interface (API) is provided for users to create and manipulate session application records. Application specific data or customized data can be stored with the session application record using a tag that includes a name and value pair. One session application record can be associated with another session application record by using a relation. Any information that is gathered during a session can be accessible even when one of the endpoints is replaced by another endpoint.

Abstract: An application destined for a client VoIP device is available at a service provider 20 and is loaded first to a client-side device over an unsecure public network, using a secure protocol. The VoIP device is not able to receive the application directly using the secure protocol and the client side device is instructed to load the application to the client VoIP device over a private network using an unsecure protocol.

Abstract: Some embodiments of the present invention provide a method and system for correlating information regarding an interactive communication. A session application record is provided to store information of a session that represents an interactive communication that is at least between two endpoints. An application programming interface (API) is provided for users to create and manipulate session application records. Application specific data or customized data can be stored with the session application record using a tag that includes a name and value pair. One session application record can be associated with another session application record by using a relation. Any information that is gathered during a session can be accessible even when one of the endpoints is replaced by another endpoint.

Abstract: A remote plug-in framework is provided in a VoIP (Voice over Internet Protocol) environment. One or more remote plug-ins may communicate with the call control engine of the VoIP environment. The remote plug-ins may provide a customized call processing logic so that a user can implement a customized call processing logic or add new services to the VoIP environment without changes in the call control engine of the VoIP environment. In an embodiment, the remote plug-ins may be provided using Web services.

Abstract: The present invention provides in one aspect a method and a system for displaying a VoIP quality to a user, so that the user may determine if a specific call should be placed in view of the VoIP quality. The present invention also provides in another aspect a method and a system for non-intrusively signaling of an incoming VoIP call so that a user can be informed of the incoming call and yet not be interrupted from his/her current work.

Abstract: An application destined for a client VoIP device is available at a service provider 20 and is loaded first to a client-side device over an unsecure public network, using a secure protocol. The VoIP device is not able to receive the application directly using the secure protocol and the client side device is instructed to load the application to the client VoIP device over a private network using an unsecure protocol.