Abstract: Techniques for prioritizing similarities and differences during responses to incidents based on incident context are provided. Video and audio of an initial response to a first incident at an incident location is monitored. A context for the initial response is created. Video and audio of a subsequent response to a second incident at the incident location is monitored. The video and audio of the initial response and the subsequent response is compared. A machine learning model prioritizes the similarities and differences between the video and audio based on the context. The similarities and differences between the video and audio are provided to a subsequent responder based on the prioritization.

Abstract: A system for alerting an emergency responder that an emergency has occurred during a video communication between two or more participants, including: a trusted custodian computer system that receives emergency information from (and then generates unique tokens for) the participants of a video communication. A second participant who has witnessed a first participant have an emergency during the video communication transmits the first participant's unique token to a first responder who then transmits the unique token to the trusted custodian computer system. The trusted custodian computer system then determines when the first responder is both capable of and permitted to respond to the emergency, or locates another appropriate first responder that is capable of and permitted to respond to the emergency.

Abstract: Techniques for streaming media to a public safety access point without incurring additional user costs are provided. A media stream from a mobile device is received at a communications network. The media stream being streamed from the mobile device to a social media platform in a first format. A request from a Public Safety Access Point to stream the media from the mobile device in a second format is received at the communications network. A request is sent to the mobile device to send the media stream in the second format. The media stream received from the mobile device in the second format is converted to the first format. The media stream received in the second format is sent to the Public Safety Access Point. The converted media stream in the first format is sent to the social media platform.