Patents by Inventor Folu Okunseinde
Folu Okunseinde has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8782405Abstract: A method and apparatus is presented for providing transaction-level security. The method comprises determining security information associated with at least one object of a transaction and determining if a remote device is capable of providing a level of security indicated by at least a portion of the security information. The method further comprises transmitting the object to the remote device in response to determining that the remote device is capable of providing the level of security.Type: GrantFiled: March 18, 2004Date of Patent: July 15, 2014Assignee: International Business Machines CorporationInventors: Folu Okunseinde, Tyron Stading
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Patent number: 7827205Abstract: A computer implemented method is provided for a bi-directional data mapping tool. The method for mapping between at least two data models comprises selecting a source including a first data model, selecting a target including a second data model and defining a relationship between the data in the source and the data in the target. The method further comprises generating a bi-directional map from at least portions of the source, the target, and the defined relationship.Type: GrantFiled: May 27, 2004Date of Patent: November 2, 2010Assignee: International Business Machines CorporationInventors: Folu Okunseinde, Tyron Stading
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Patent number: 7206977Abstract: An intelligent self-configurable adapter is provided. Before transferring data, the adapter configures itself. After configuring itself, the adapter then starts transmitting the data. During data transmission, the adapter monitors the connection to ensure that the transmission is within a certain performance level. If the data transfer falls below the performance level, the adapter may reconfigure itself using a recovery strategy.Type: GrantFiled: January 13, 2004Date of Patent: April 17, 2007Assignee: International Business Machines CorporationInventors: Folu Okunseinde, Tyron Stading
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Patent number: 7130411Abstract: A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.Type: GrantFiled: December 3, 2001Date of Patent: October 31, 2006Assignee: International Business Machines CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Patent number: 7095842Abstract: A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.Type: GrantFiled: December 3, 2001Date of Patent: August 22, 2006Assignee: International Business Machines CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Patent number: 7050568Abstract: A method, system and product for managing a hold queue is provided. A call center receives an incoming telephone call from at least one caller and places the caller in an initial position in the hold queue. When a caller is in a hold queue at a call center, a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired, the caller becomes active in the hold queue.Type: GrantFiled: August 17, 2001Date of Patent: May 23, 2006Inventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss
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Publication number: 20060004854Abstract: A computer implemented method is provided for a bi-directional data mapping tool. The method for mapping between at least two data models comprises selecting a source including a first data model, selecting a target including a second data model and defining a relationship between the data in the source and the data in the target. The method further comprises generating a bi-directional map from at least portions of the source, the target, and the defined relationship.Type: ApplicationFiled: May 27, 2004Publication date: January 5, 2006Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Folu Okunseinde, Tyron Stading
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Patent number: 6959081Abstract: A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, the call is transferred to an expert. In particular, the call may be transferred to a second hold queue within the first hold queue if the expert is not immediately available. Experts may include freelance experts, query based experts, and emergency response experts. Then, responsive to detecting the call at the top of the call queue, the caller is notified of an availability of a representative. The caller may select to remain with the expert or transfer to the representative.Type: GrantFiled: December 3, 2001Date of Patent: October 25, 2005Assignee: International Business Machines CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20050209974Abstract: A method and apparatus is presented for providing transaction-level security. The method comprises determining security information associated with at least one object of a transaction and determining if a remote device is capable of providing a level of security indicated by at least a portion of the security information. The method further comprises transmitting the object to the remote device in response to determining that the remote device is capable of providing the level of security.Type: ApplicationFiled: March 18, 2004Publication date: September 22, 2005Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Folu Okunseinde, Tyron Stading
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Publication number: 20050160306Abstract: An intelligent self-configurable adapter is provided. Before transferring data, the adapter configures itself. After configuring itself, the adapter then starts transmitting the data. During data transmission, the adapter monitors the connection to ensure that the transmission is within a certain performance level. If the data transfer falls below the performance level, the adapter may reconfigure itself using a recovery strategy.Type: ApplicationFiled: January 13, 2004Publication date: July 21, 2005Applicant: International Business Machines CorporationInventors: Folu Okunseinde, Tyron Stading
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Patent number: 6826276Abstract: A method, system, and program for managing a caller profile for multiple callers across multiple call hold centers are provided. Multiple call centers preferably subscribe to a remote caller profile server that manages caller profiles that are distributable to the multiple call centers. Each of the multiple call centers utilizes caller profiles to specify services to the callers related to the caller profiles when those callers are placed on hold within the caller centers. In addition, each of the call centers monitors the activity of callers while on hold and transfers the monitored activity information to the remote caller profile server to update the caller profiles.Type: GrantFiled: December 3, 2001Date of Patent: November 30, 2004Assignee: International Business Machines CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030103617Abstract: A method, system, and program for managing a caller profile for multiple callers across multiple call hold centers are provided. Multiple call centers preferably subscribe to a remote caller profile server that manages caller profiles that are distributable to the multiple call centers. Each of the multiple call centers utilizes caller profiles to specify services to the callers related to the caller profiles when those callers are placed on hold within the caller centers. In addition, each of the call centers monitors the activity of callers while on hold and transfers the monitored activity information to the remote caller profile server to update the caller profiles.Type: ApplicationFiled: December 3, 2001Publication date: June 5, 2003Applicant: IBM CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030103621Abstract: A method, system, and program for expert hold queue management are provided. A call is received at a call center. The call is placed on hold in a hold queue until a representative of the call center is available to answer the call. While on hold in the hold queue, the call is transferred to an expert. In particular, the call may be transferred to a second hold queue within the first hold queue if the expert is not immediately available. Experts may include freelance experts, query based experts, and emergency response experts. Then, responsive to detecting the call at the top of the call queue, the caller is notified of an availability of a representative. The caller may select to remain with the expert or transfer to the representative.Type: ApplicationFiled: December 3, 2001Publication date: June 5, 2003Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030103619Abstract: A method, system, and program for allowing callers to adjust in position within a call hold queue are provided. An advancement token earned by a caller is detected at a calling queue. The position of the caller within the calling queue is adjusted, in response to redemption of the advancement token, such that the caller is allowed control over the position within the calling queue by earning advancement tokens. In particular, a caller may earn advancement tokens by participation in competitions or surveys or by redemption of membership points.Type: ApplicationFiled: December 3, 2001Publication date: June 5, 2003Applicant: IBM CorporationInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030103620Abstract: A method, system, and program for publishing hold queue characteristics are provided. Characteristics of an on hold system are monitored. Then, responsive to a selection by a caller of a format and interface for publishing the characteristics, the characteristics are transferred to the selected interface in the selected format.Type: ApplicationFiled: December 3, 2001Publication date: June 5, 2003Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030103618Abstract: A method, system, and program for voice browsing while waiting in a hold queue are provided. Callers waiting in a hold queue are prompted to select a help subject for a call. A specified menu of browsable help information is output to the caller according to the help subject selected by the caller. Then, a web script is translated into audio output to the caller for a the caller's selection from the specified menu of browsable help information.Type: ApplicationFiled: December 3, 2001Publication date: June 5, 2003Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss, Scott Lee Winters
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Publication number: 20030035531Abstract: A method, system and product for managing a hold queue is provided. A call center receives an incoming telephone call from at least one caller and places the caller in an initial position in the hold queue. When a caller is in a hold queue at a call center, a request can be made to pause the caller's position in the hold queue. When the caller is ready to return to the hold queue or when the pause duration has expired, the caller becomes active in the hold queue.Type: ApplicationFiled: August 17, 2001Publication date: February 20, 2003Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Wayne Brown, David R. Cheng, Wing-Ying Stephanie Leung, Folu Okunseinde, Michael A. Paolini, Seema Sheth-Voss