Abstract: A method for managing instant messaging interruptions may include comparing at least one term in an instant message to a plurality of terms in a no-response-required (NRR) library. The method may also include representing the instant message as an instant message agent character (IMAC) in response to a match between at least one term in the instant message and at least one of the plurality of terms in the NRR library.

Abstract: A system, method, and program product that receives an email message at a first computer system, the received email message being subsequent to an original email message that was addressed to a group of email recipients, and the received email message is addressed to one of the email participants that include the email recipients and the original sender of the original email message. The system, method, and computer program product identifies whether a continuity of service was set for the original email message. If the continuity of service was set for the original email message and that the received email message is addressed to the original sender, then the received email message is forwarded to the other email recipients.