Abstract: A method for initiating diagnostic operations for a communication network, and devices, a network, and computer-readable storage medium storing control logic, that operate in accordance with the method. A test set device is communicatively coupled to a test head. The test set device provides access information to the test head, the access information comprising a diagnostic code indicating a diagnostic operation to be performed. The test head is communicatively coupled to a network. The test head provides the diagnostic code to the network device and sends a response from the network device to the test set device, the response indicating a result of performing the diagnostic operation. In this manner, a field technician can initiate diagnostics without the intervention of another technician, thereby reducing manpower required to troubleshoot a problem and improve troubleshooting turnaround.

Abstract: Methods, systems, and computer program products are provided for verifying a service provided to at least one subscriber terminal in a communication network. The method includes connecting a communication device to the network, logging into a test unit communicatively coupled to the network using the communication device, entering into the communication device an access code corresponding to a test for verifying a service, and conducting the test for verifying the service, corresponding to the access code.