Patents by Inventor Frédéric Voituret

Frédéric Voituret has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11574078
    Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.
    Type: Grant
    Filed: February 24, 2021
    Date of Patent: February 7, 2023
    Assignee: Salesforce, Inc.
    Inventors: Jimmy Hua, Gang Shu, Chong Pang, Nidhi Baheti, Liuxizi Xu, Barkkarn Aravinda Arasakutti Vetrivelu, Jaisudha Gunasekaran, Sai Prashanth Lakshminaraayana, Ravi L Honakere, Bijoy Sarkar, Frédéric Voituret
  • Publication number: 20220309070
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
    Type: Application
    Filed: April 18, 2022
    Publication date: September 29, 2022
    Inventors: Gautam Vasudev, Frederic Voituret
  • Publication number: 20220269801
    Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.
    Type: Application
    Filed: February 24, 2021
    Publication date: August 25, 2022
    Inventors: Jimmy Hua, Gang Shu, Chong Pang, Nidhi Baheti, Liuxizi Xu, Barkkarn Aravinda Arasakutti Vetrivelu, Jaisudha Gunasekaran, Sai Prashanth Lakshminaraayana, Ravi Lakkanna Gowda Honakere, Bijoy Sarkar, Frédéric Voituret
  • Patent number: 11327987
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
    Type: Grant
    Filed: July 2, 2019
    Date of Patent: May 10, 2022
    Assignee: Salesforce, Inc.
    Inventors: Gautam Vasudev, Frederic Voituret
  • Publication number: 20190324971
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
    Type: Application
    Filed: July 2, 2019
    Publication date: October 24, 2019
    Inventors: Gautam Vasudev, Frederic Voituret
  • Patent number: 10387439
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
    Type: Grant
    Filed: May 13, 2016
    Date of Patent: August 20, 2019
    Assignee: salesforce.com, inc.
    Inventors: Gautam Vasudev, Frédéric Voituret
  • Patent number: 10216791
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.
    Type: Grant
    Filed: August 28, 2013
    Date of Patent: February 26, 2019
    Assignee: salesforce.com
    Inventors: Francois Lopitaux, Frederic Voituret, Sylvana Bounthiem, Medha Pradhan, Nicolas Paymal, Gregoire Lejeune
  • Publication number: 20170076295
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.
    Type: Application
    Filed: May 13, 2016
    Publication date: March 16, 2017
    Inventors: Gautam Vasudev, Frédéric Voituret
  • Publication number: 20140082011
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.
    Type: Application
    Filed: August 28, 2013
    Publication date: March 20, 2014
    Applicant: salesforce.com, inc.
    Inventors: Francois Lopitaux, Frederic Voituret, Sylvana Bounthiem, Medha Pradhan, Nicolas Paymal, Gregoire Lejeune