Patents by Inventor Franca Montevago

Franca Montevago has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service charge adjustment platform
    Patent number: 7660764
    Abstract: A method of providing a representative or customer with an opportunity to electronically process a request to adjust, refund or waive a service charge on various products and services, comprising the steps of a) receiving requests via various channels such as phone, facsimile, in person, on-line, etc.; b) maintaining an electronic site on a computer network which representative or customer may connect; c) presenting at least one electronic screen over the network to a representative or customer who has connected to the electronic site, including a first input field operable to receive a first command from the representative or customer indicative of a type of adjustment; d) electronically delivering the first command to an automated interface which converts a format of the first command to another format; and presenting a decision to the representative or customer in response to the first command.
    Type: Grant
    Filed: August 24, 2006
    Date of Patent: February 9, 2010
    Assignee: JPMorgan Chase Bank, NA
    Inventors: Donald F. Jemella, Franca Montevago, John J Mannino, Loretta Mirabella
  • Service charge adjustment platform
    Publication number: 20070043665
    Abstract: A method of providing a representative or customer with an opportunity to electronically process a request to adjust, refund or waive a service charge on various products and services, comprising the steps of a) receiving requests via various channels such as phone, facsimile, in person, on-line, etc.; b) maintaining an electronic site on a computer network which representative or customer may connect; c) presenting at least one electronic screen over the network to a representative or customer who has connected to the electronic site, including a first input field operable to receive a first command from the representative or customer indicative of a type of adjustment; d) electronically delivering the first command to an automated interface which converts a format of the first command to another format; and presenting a decision to the representative or customer in response to the first command.
    Type: Application
    Filed: August 24, 2006
    Publication date: February 22, 2007
    Applicant: JP Morgan Chase Bank
    Inventors: Donald Jemella, Franca Montevago, John Mannino, Loretta Mirabella
  • Service charge adjustment platform
    Patent number: 7124111
    Abstract: A method of providing a representative or customer with an opportunity to electronically process a request to adjust, refund or waive a service charge on various products and services, comprising the steps of a) receiving requests via various channels such as phone, facsimile, in person, on-line, etc.; b) maintaining an electronic site on a computer network which representative or customer may connect; c) presenting at least one electronic screen over the network to a representative or customer who has connected to the electronic site, including a first input field operable to receive a first command from the representative or customer indicative of a type of adjustment; d) electronically delivering the first command to an automated interface which converts a format of the first command to another format; and presenting a decision to the representative or customer in response to the first command.
    Type: Grant
    Filed: September 13, 2000
    Date of Patent: October 17, 2006
    Assignee: JPMorgan Chase Bank, N.A.
    Inventors: Donald F. Jemella, Franca Montevago, John J. Mannino, Loretta Mirabella