Patents by Inventor Francis J. Cotter

Francis J. Cotter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer relationship management system with compliance tracking capabilities
    Patent number: 8005700
    Abstract: A customer relationship management (CRM) system and method accessible via a network. The system comprises: a user interface that provides distributed access for customers and support providers to case information within the CRM system; a case management system for managing customer cases, wherein the case management system includes a system for assigning cases to different tiers within a support provider hierarchy; and a compliance tracking system that determines customer compliance and provides a compliance indicator on customer case management pages.
    Type: Grant
    Filed: July 30, 2003
    Date of Patent: August 23, 2011
    Assignee: International Business Machines Corporation
    Inventors: Prasanna Amitabh, Jeffrey D. Carpenter, Francis J. Cotter, Cynthia N. Gee