Abstract: Techniques for face tracking in a telemedicine environment. A method of face tracking in a telemedicine environment may include streaming video data to a user device from an agent device via an application on the agent device, the video data captured by a camera connected to the agent device through a first connector, analyzing a frame of the video data by an extension of the application to determine a position of a provider's face in the video data, generating, by the extension, a movement instruction based at least on the position of the provider's face in the video data, sending, by the extension, the movement instruction to a base application in communication with a motorized camera base coupled to the agent device through a second connector, wherein the motorized camera base executes the movement instruction causing a change in an orientation of the camera.

Abstract: A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.