Abstract: A computer based method, in a system wherein a plurality of predetermined users, each having a predetermined sales region and each having access to a secured portion of a main server, for enhancing each user's ability to rapidly respond to internet based inquiries regarding construction machinery and earth moving equipment, includes the steps of receiving, at an internet web site of the main server, a plurality of customer inquiries, the inquiries each including information about the customer, opening an inquiry file on each received, unanswered inquiry, each inquiry file including the customer information, and sorting each inquiry file into one of a plurality of predetermined regions corresponding to sales regions of the users, wherein the sorting is based upon the customer information.