Abstract: A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: detect an information technology (IT) event associated with an IT system; determine an event class for the IT event; identify a plurality of event-procedure relations associated with the determined event class, each of the plurality of event-procedure relations having an associated success score; select a first event-procedure relation having a highest success score, wherein the first event-procedure relation specifies a relation between the determined event class and a first remediation procedure; and execute the selected first remediation procedure to remediate the IT event.

Abstract: A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: detect an information technology (IT) event associated with an IT system; determine an event class for the IT event; identify a plurality of event-procedure relations associated with the determined event class, each of the plurality of event-procedure relations having an associated success score; select a first event-procedure relation having a highest success score, wherein the first event-procedure relation specifies a relation between the determined event class and a first remediation procedure; and execute the selected first remediation procedure to remediate the IT event.

Abstract: A method of determining quality of service (QoS) in an IT infrastructure on the basis of QoS-related data received from data sources for these QoS-related data, wherein the data from the data sources regularly arrive in real-time, but data from one or more of the data sources may occasionally be delayed. On the basis of the regular data, a real-time indication of the quality of service is calculated in a first process. This indication is possibly inaccurate since delayed data is not included. After the receipt of delayed data, a delayed, but more accurate indication of the quality of service is calculated in a second concurrent process on the basis of regular information, which comprises at least one of regular data and information derived from it, and the delayed data.

Abstract: A gate-keeping message broker spanning a firewall to provide interconnected message brokering services spanning the firewall. The gate-keeping message broker provides for the creation of an international business transaction information system (“IBTIS”) for a user having service needs regarding the relocation of purchased goods across international borders. The IBTIS is configured to work with a plurality of internal service engines and reference servers that are present on both sides of the firewall. The gate-keeping message broker also provides form and syntax validation for messages that it brokers. It further provides content verification and completion services on the content of the messages, the verification being based on business-logic specific to the type of message being brokered.

Abstract: A method of determining quality of service (QoS) in an IT infrastructure on the basis of QoS-related data received from data sources for these QoS-related data, wherein the data from the data sources regularly arrive in real-time, but data from one or more of the data sources may occasionally be delayed. On the basis of the regular data, a real-time indication of the quality of service is calculated in a first process. This indication is possibly inaccurate since delayed data is not included. After the receipt of delayed data, a delayed, but more accurate indication of the quality of service is calculated in a second concurrent process on the basis of regular information, which comprises at least one of regular data and information derived from it, and the delayed data.

Abstract: A gate-keeping message broker spanning a firewall to provide interconnected message brokering services spanning the firewall. The gate-keeping message broker provides for the creation of an international business transaction information system (“IBTIS”) for a user having service needs regarding the relocation of purchased goods across international borders. The IBTIS is configured to work with a plurality of internal service engines and reference servers that are present on both sides of the firewall. The gate-keeping message broker also provides form and syntax validation for messages that it brokers. It further provides content verification and completion services on the content of the messages, the verification being based on business-logic specific to the type of message being brokered.