Patents by Inventor Fred A. Brown

Fred A. Brown has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11960694
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Grant
    Filed: April 16, 2021
    Date of Patent: April 16, 2024
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Patent number: 11829684
    Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.
    Type: Grant
    Filed: April 9, 2021
    Date of Patent: November 28, 2023
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
  • Patent number: 11823677
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Grant
    Filed: December 13, 2021
    Date of Patent: November 21, 2023
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller
  • Patent number: 11727066
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Grant
    Filed: February 14, 2022
    Date of Patent: August 15, 2023
    Assignee: Verint Americas Inc.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Patent number: 11537820
    Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.
    Type: Grant
    Filed: February 13, 2020
    Date of Patent: December 27, 2022
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Tanya M. Miller, Charles C. Wooters, Megan Brown, Molly Q. Brown
  • Patent number: 11487347
    Abstract: Systems and methods for handling dual modality communication between at least one user device and at least one server. The modalities comprise audio modalities and mechanical motion modalities. The server may be simultaneously connected to the user device via a data network and a voice network and simultaneously receive audio-based input and mechanical motion-based input.
    Type: Grant
    Filed: November 9, 2009
    Date of Patent: November 1, 2022
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Charles C. Wooters
  • Publication number: 20220296933
    Abstract: A powered air purifying respirator and method of operating the same. The powered air purifying respirator comprises a fluid moving device. The fluid moving device comprises an outlet, an airflow sensor retaining member located proximate to the outlet, and an airflow sensor engaged with the airflow sensor retaining member.
    Type: Application
    Filed: March 25, 2021
    Publication date: September 22, 2022
    Inventors: Robert Godwin, Jason Gao, David Chen, Kenneth Hoffman, Fred Brown
  • Publication number: 20220237235
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Application
    Filed: February 14, 2022
    Publication date: July 28, 2022
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Publication number: 20220172718
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Application
    Filed: December 13, 2021
    Publication date: June 2, 2022
    Inventors: Fred A. Brown, Tanya M. Miller
  • Patent number: 11250072
    Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.
    Type: Grant
    Filed: October 5, 2020
    Date of Patent: February 15, 2022
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
  • Patent number: 11200895
    Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.
    Type: Grant
    Filed: August 5, 2019
    Date of Patent: December 14, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller
  • Publication number: 20210371528
    Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
    Type: Application
    Filed: August 17, 2021
    Publication date: December 2, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
  • Patent number: 11158004
    Abstract: Techniques and architectures for providing notifications regarding events, such as hurricanes, tornados, fires, floods, earthquakes, and so on, are discussed herein. For example, a user interface may be displayed with a map of a geographical area, an event visual representation representing an event, and an impact visual representation indicating an impact area where the event is estimated to impact. A request may be received to notify users associated with the impact area and customized notifications may be sent to users associated with the impact area. The customized notifications may be based on policy data for the users.
    Type: Grant
    Filed: November 4, 2019
    Date of Patent: October 26, 2021
    Assignee: EIG Technology, Inc.
    Inventors: Jason D. Evans, Andrew J. Mccall, Ann M. Foreyt, Fred A. Brown
  • Patent number: 11099867
    Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.
    Type: Grant
    Filed: October 14, 2019
    Date of Patent: August 24, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
  • Publication number: 20210232245
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Application
    Filed: April 16, 2021
    Publication date: July 29, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Publication number: 20210232361
    Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.
    Type: Application
    Filed: April 9, 2021
    Publication date: July 29, 2021
    Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
  • Publication number: 20210173548
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Application
    Filed: February 22, 2021
    Publication date: June 10, 2021
    Inventors: Fred A. Brown, Tanya M. Miller, Megan Brown
  • Patent number: 11029918
    Abstract: A conversation user interface enables a patient to better understand their healthcare by integrating diagnosis, treatment, medication management, and/or payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and/or medical records, is maintained throughout interactions so that each aspect of this integrated system has access to the same information. The conversation user interface allows the patient to interact with the virtual assistant using natural language commands to receive information and complete a task related to his or her healthcare.
    Type: Grant
    Filed: November 13, 2017
    Date of Patent: June 8, 2021
    Assignee: Verint Americas Inc.
    Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
  • Patent number: 10983654
    Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
    Type: Grant
    Filed: November 30, 2017
    Date of Patent: April 20, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
  • Patent number: 10928976
    Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.
    Type: Grant
    Filed: June 2, 2014
    Date of Patent: February 23, 2021
    Assignee: VERINT AMERICAS INC.
    Inventors: Fred A Brown, Tanya M Miller, Megan Brown