Patents by Inventor Frederic B. Luddy

Frederic B. Luddy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230049030
    Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.
    Type: Application
    Filed: July 28, 2022
    Publication date: February 16, 2023
    Inventors: Troy Azmoon, Frederic B. Luddy
  • Patent number: 11410127
    Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.
    Type: Grant
    Filed: April 20, 2017
    Date of Patent: August 9, 2022
    Assignee: ServiceNow, Inc.
    Inventors: Troy Azmoon, Frederic B. Luddy
  • Publication number: 20190384472
    Abstract: A method of operating a graphical user interface (GUI) associated with a configuration management database (CMDB) includes: presenting a data set from the CMDB on a table of the GUI, wherein the table includes a column for each field of the data set and a row for each record of the data set; receiving a selection input of a particular field of a particular row or a particular column heading of a particular column from the table of the GUI; receiving a drag interaction input and a drop interaction input indicative of the particular field or the particular column heading being dragged and dropped to a filter section of the GUI; filtering, in response to the drop interaction input, the data set to generate a filtered data set based on a value of the particular field or the particular column heading; and presenting the filtered data set on the table.
    Type: Application
    Filed: June 19, 2018
    Publication date: December 19, 2019
    Inventors: Aaron Anthony Wade, Jordan Jon Rounds, Frederic B. Luddy
  • Publication number: 20170308859
    Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.
    Type: Application
    Filed: April 20, 2017
    Publication date: October 26, 2017
    Inventors: Troy Azmoon, Frederic B. Luddy