Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.

Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.

Abstract: A method of operating a graphical user interface (GUI) associated with a configuration management database (CMDB) includes: presenting a data set from the CMDB on a table of the GUI, wherein the table includes a column for each field of the data set and a row for each record of the data set; receiving a selection input of a particular field of a particular row or a particular column heading of a particular column from the table of the GUI; receiving a drag interaction input and a drop interaction input indicative of the particular field or the particular column heading being dragged and dropped to a filter section of the GUI; filtering, in response to the drop interaction input, the data set to generate a filtered data set based on a value of the particular field or the particular column heading; and presenting the filtered data set on the table.

Abstract: A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.