Patents by Inventor Frederic Somat

Frederic Somat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for generating a graphical representation to motivate employees in a call center
    Patent number: 9654632
    Abstract: An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.
    Type: Grant
    Filed: February 9, 2015
    Date of Patent: May 16, 2017
    Assignee: Conduent Business Services, LLC
    Inventors: Francois Ragnet, Yves Hoppenot, Benjamin Vincent Hanrahan, Stefania Castellani, Frederic Somat
  • APPARATUS AND METHOD FOR GENERATING A GRAPHICAL REPRESENTATION TO MOTIVATE EMPLOYEES IN A CALL CENTER
    Publication number: 20160234388
    Abstract: An apparatus, method and non-transitory computer readable medium for generating a graphical representation to motivate a plurality of employees in a call center are disclosed. For example, the apparatus includes a display comprising a plurality of pixels, wherein each one of the plurality of pixels represents one or more of the plurality of employees, a computer-readable medium storing the graphical representation and a processor in communication with the display and the computer-readable medium, wherein the processor receives an indication from an endpoint device of one of the plurality of employees when the one of the plurality of employees achieves a call center objective and the processor causes a pixel of the plurality of pixels associated with the one of the plurality of employees to turn on in accordance with the graphical representation, wherein the graphical representation comprises a pixel art shape.
    Type: Application
    Filed: February 9, 2015
    Publication date: August 11, 2016
    Inventors: Francois Ragnet, Yves Hoppenot, Benjamin Vincent Hanrahan, Stefania Castellani, Frederic Somat