Abstract: Embodiments of the invention relate to the automatic ordering of replacement parts in product servicing. One aspect of the invention concerns a service system including multiple components, a service initiator for identifying a component in the system that has failed or does not operate according to a service threshold, and determining whether the identified component needs a replacement part based on the service threshold. The service system automatically orders a replacement part if the replacement part is needed and notifies a user of the part order. The service threshold may be dynamically adjusted.

Abstract: Disclosed are embodiments of a method, a system and a computer program product for selecting data to be presented in a report form. A selector window is displayed to a user, the selector window displaying periods of time for indicating those periods of time for which data is available. The periods of time are displayed as a stack of temporally aligned time lines that are each partitioned into time periods of different duration, where each partition of a given time line has a spatial extent that differs from the spatial extent of partitions of other time lines, with longer partitions encompassing a plurality of shorter partitions. In response to the user selecting a point on a time line, the method, system and computer program product displays a report of that data.

Abstract: Disclosed are embodiments of a method, a system and a computer program product for selecting data to be presented in a report form. A selector window is displayed to a user, the selector window displaying periods of time for indicating those periods of time for which data is available. The periods of time are displayed as a stack of temporally aligned time lines that are each partitioned into time periods of different duration, where each partition of a given time line has a spatial extent that differs from the spatial extent of partitions of other time lines, with longer partitions encompassing a plurality of shorter partitions. In response to the user selecting a point on a time line, the method, system and computer program product displays a report of that data.

Abstract: A system and method for graphically displaying data from a plurality of selected data sets on a computer system including a display is disclosed. Each selected data set has a plurality of values corresponding to a plurality of parameter values. The method and system include determining a plurality of average values for a plurality of intervals. The plurality of average values are determined for each selected data set. Each of the plurality of average values is determined from a portion of the plurality of values. The portion of the plurality of values correspond to an interval of the plurality of intervals. Each of the plurality of intervals includes a portion of the plurality of parameter values. The method and system further include plotting the average value for each of the plurality of intervals on the display for each selected data set. The average value is depicted as a first symbol.

Abstract: A system and method of monitoring and analyzing the performance of a computer system and its components in a data processing network and for proposing changes to the network to improve the performance. The system involves identifying undesirable conditions (sometimes called bottlenecks) in the system, determining which bottlenecks are the most severe in affecting the performance of the system and in proposing changes to the components of the system to improve performance of the network. The present invention uses historical data and forecasting techniques to predict bottlenecks which have not occurred yet but which can be expected, so that further bottlenecks can be projected, along with a prediction interval to indicate the confidence of the prediction. The further projections and the prediction interval are provided in a graph which is available to the user over the Internet, if desired, using HTML and hot links.

Abstract: A system and method of monitoring and analyzing the performance of a computer system and its components in a data processing network and for proposing changes to the network to improve the performance. The system involves identifying undesirable conditions (sometimes called bottlenecks) in the system, determining which bottlenecks are the most severe in affecting the performance of the system and in proposing changes to the components of the system to improve performance of the network. The present invention uses historical data and forecasting techniques to predict bottlenecks which have not occurred yet but which can be expected, so that future bottlenecks can be projected, along with a prediction interval to indicate the confidence of the prediction. The future projections and the prediction interval are provided in a graph which is available to the user over the Internet, if desired, using HTML and hot links.

Abstract: A system and method for graphically displaying data from a plurality of selected data sets on a computer system including a display is disclosed. Each selected data set has a plurality of values corresponding to a plurality of parameter values. The method and system include determining a plurality of average values for a plurality of intervals. The plurality of average values are determined for each selected data set. Each of the plurality of average values is determined from a portion of the plurality of values. The portion of the plurality of values correspond to an interval of the plurality of intervals. Each of the plurality of intervals includes a portion of the plurality of parameter values. The method and system further include plotting the average value for each of the plurality of intervals on the display for each selected data set. The average value is depicted as a first symbol.

Abstract: A system and method for graphically displaying data from a plurality of selected data sets on a computer system including a display is disclosed. Each selected data set has a plurality of values corresponding to a plurality of parameter values. The method and system include determining a plurality of average values for a plurality of intervals. The plurality of average values are determined for each selected data set. Each of the plurality of average values is determined from a portion of the plurality of values. The portion of the plurality of values correspond to an interval of the plurality of intervals. Each of the plurality of intervals includes a portion of the plurality of parameter values. The method and system further include plotting the average value for each of the plurality of intervals on the display for each selected data set. The average value is depicted as a first symbol.

Abstract: A computer managed communication network with user interactive access via a plurality of display terminals and including a plurality of linked network objects with a system for managing said network in which values of a selected parameter are sensed respectively for each of a plurality of selected objects and stored. The stored data is presented in a graph display including a plurality of icons, each icon representing aspects of said values with respect to one of said selected objects. User interactive means for selecting one of said icons are provided together with means responsive to said selecting means for graphically presenting other aspects of said values. In the monitoring of networks, the invention may be used to track network servers which are monitored via a distribution graph in which icons representative of servers are linked to more detailed line graphs of such servers showing the changes in parameter values versus a time line parameter.

Abstract: Described is a mapping function and Graphic User Interface (GUI) for use in an interactive computer system. The GUI is generated by a computer program and includes a view of events or objects associated icons and graphical representations of the objects. A different symbol is overlaid on each icon and a common symbol is overlaid on the graph that relates to the object and associated icon. Consequently, mapping is provided between the objects and graph lines and a viewer can easily associate an object with its associated graph.