Patents by Inventor Frederik HUSTED ANDERSEN

Frederik HUSTED ANDERSEN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • State value indexing into an action database
    Patent number: 10861021
    Abstract: An example system includes system circuitry that includes an action database. The action database may include an action entry that stores an action for use by a call agent as part of a diagnostic process and an index value associated with the action. The index value may be indicative of a particular state of the diagnostic process. The system circuitry may obtain a state value indicative of a current state of the diagnostic process. The system circuitry may identify the action entry by matching the state value for the diagnostic process to the index value of the action entry. Then, the system circuitry may retrieve the action of the action entry for use in the diagnostic process.
    Type: Grant
    Filed: November 26, 2014
    Date of Patent: December 8, 2020
    Assignee: ENT. SERVICES DEVELOPMENT CORPORATION LP
    Inventor: Frederik Husted Andersen
  • STATE VALUE INDEXING INTO AN ACTION DATABASE
    Publication number: 20170286971
    Abstract: An example system includes system circuitry that includes an action database. The action database may include an action entry that stores an action for use by a call agent as part of a diagnostic process and an index value associated with the action. The index value may be indicative of a particular state of the diagnostic process. The system circuitry may obtain a state value indicative of a current state of the diagnostic process. The system circuitry may identify the action entry by matching the state value for the diagnostic process to the index value of the action entry. Then, the system circuitry may retrieve the action of the action entry for use in the diagnostic process.
    Type: Application
    Filed: November 26, 2014
    Publication date: October 5, 2017
    Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
    Inventor: Frederik HUSTED ANDERSEN