Patents by Inventor Fredrick Korfin
Fredrick Korfin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20210274044Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: ApplicationFiled: May 18, 2021Publication date: September 2, 2021Applicant: REPNOW INC.Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Patent number: 11025778Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: GrantFiled: March 13, 2018Date of Patent: June 1, 2021Assignee: REPNOW INC.Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Patent number: 10498904Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store caller information for a caller and receive, from the caller, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. A data center remote from the communication devices can at least partially control call handling at the communication devices.Type: GrantFiled: July 19, 2018Date of Patent: December 3, 2019Assignee: REPNOW, INC.Inventors: Michael Sandler, Fredrick Korfin, Alexander Boone, Stanfell Boone
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Patent number: 10477022Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: GrantFiled: November 22, 2017Date of Patent: November 12, 2019Assignee: REPNOW INC.Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Patent number: 10432790Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: GrantFiled: March 13, 2018Date of Patent: October 1, 2019Assignee: REPNOW INC.Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Publication number: 20190158669Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: ApplicationFiled: March 13, 2018Publication date: May 23, 2019Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Publication number: 20190158668Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: ApplicationFiled: November 22, 2017Publication date: May 23, 2019Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Publication number: 20190158670Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: ApplicationFiled: March 13, 2018Publication date: May 23, 2019Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Patent number: 10250749Abstract: Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.Type: GrantFiled: March 13, 2018Date of Patent: April 2, 2019Assignee: REPNOW INC.Inventors: Alexander Boone, Stanfell Boone, Fredrick Korfin
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Patent number: 10242669Abstract: A method and process for using subsequent analysis of an audio recording to improve the punctuation of a transcribed audio file that has been processed by a transcription (speech to text) service or process. Features are disclosed for assessing audio data and transcription information to enhance the punctuation or capitalization of the words detected therein. The timing information received from a service transcribing the audio may be compared with audio analysis of the original audio data to identify words likely to be associated with punctuation or capitalization. The features generate a transcript with improved semantic and syntactic accuracy over the transcript received from the transcription service.Type: GrantFiled: August 7, 2018Date of Patent: March 26, 2019Assignee: REPNOW INC.Inventors: Michael Sandler, Fredrick Korfin, Alexander Boone, Stanfell Boone