Abstract: The invention is directed to a system for providing a remote support service between at least one support-service provider's site and a customer's site having a customer's information technological (IT) infrastructure, comprising: an information collecting component which collects information about the customer's IT infrastructure; a storage component which stores collected information according to a data model modeling at least part of the customer's IT infrastructure; an information-transferring component capable of transferring at least part of the collected or stored information or a representation of it to the support-service provider; and an analysis component which analyzes the stored or transferred information or representation as a basis for the provision of the remote support services. The invention is also directed to a corresponding method and computer program product.

Abstract: An apparatus for evaluating the fetal condition prior to or under birth receives the signals of a fetal heart rate transducer and a toco transducer. The signals are first preprocessed in the time domain and in the frequency domain. A trace processor identifies possible events like decelerations and contractions. These are validated by a validation processor, whose output is then classified by a classification processor. A score processor scores the events and cooperates with an alarm handler and a reasoning processor. The rules according to which these processors operate are stored in a rule memory and may be edited or selected, or new rules may be set up, by a display or personal computer under control of an expert interface.