Patents by Inventor Futurewei Technologies Co., Ltd.

Futurewei Technologies Co., Ltd. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • VIRTUAL DESKTOP INTERFACE FOR A SERVICE CALL CENTER
    Publication number: 20140177818
    Abstract: A method for operating an agent terminal in a call routing environment in which an agent server routes customer service calls to the agent terminal. The method includes the agent terminal establishing a communication link with the agent server over a network, configuring an agent terminal display to display service metric parameters related to an incoming customer service call to be routed to the agent terminal, wherein the service metric parameters are retrieved via the communication link from a configuration database of the agent server; and monitoring and displaying on the agent terminal display: updated service metric parameters throughout a customer service call routed from the agent server.
    Type: Application
    Filed: December 20, 2012
    Publication date: June 26, 2014
    Inventor: Futurewei Technologies Co., Ltd.