Patents by Inventor G. Mark Jennings

G. Mark Jennings has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for selecting and controlling the automatic dialing of a call record campaign
    Patent number: 5594790
    Abstract: A method for controlling the flow of a first call record campaign to a second call record campaign, by a telephony system. Wherein after determining that a first call record campaign is not being driven to its maximum capacity and there are no more call records to dial, the system assigns a second campaign attribute to agents having a first campaign attribute. In response, the system initiates processing of the second call record campaign by processing a call record from the second call record campaign. The system detects the completion of additional call records from the first call record campaign and initiates processing of a corresponding number of call records from the second call record campaign, thereby seamlessly transitioning from the ending of the first call record campaign to the beginning of the second call record campaign.
    Type: Grant
    Filed: June 1, 1994
    Date of Patent: January 14, 1997
    Assignee: Davox Corporation
    Inventors: Anthony Curreri, B. Scott Smith, G. Mark Jennings