Abstract: A system and method for managing requests for services, in particular via the use of the Internet, where requests for service may be refined before they are accepted. In response to the receipt of a service request from a service requester, a work order is created and routed to one or more of the service providers for the purpose of having one or more of the selected service providers indicate an acceptance of the work order. This work order can be later refined, for example if changes need to be made, especially in response to queries from the service providers.

Abstract: A system and method for managing service requests performs the steps of loading profile settings for service providers, where the profile settings comprise a two dimensional matrix of actions and objects, processing a work order by determining task involved in the accomplishment of the work order, mapping the profile settings into a hierarchy of determined tasks of the work order and providing a listing of service providers for the work order through results of the mapping step.