Abstract: Systems, computer programs, and methods for coordinating employee activities to facilitate fulfillment of orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In some embodiments, the methods comprise: receiving one or more pick-up orders; generating tasks associated with preparing portions of the one or more pick-up orders using one or more carts; receiving a first electronic confirmation that the portions of the one or more pick-up orders have been prepared; receiving a notification associated with the one or more pick-up orders; generating tasks associated with moving the portions of the pick-up orders prepared for pick-up before the notification from the one or more carts to a pick-up location within a pick-up facility; and receiving a second electronic confirmation that the tasks associated with moving the portions of the one or more pick-up orders have been completed.

Abstract: Systems, methods, and computer programs for facilitating customer interaction and fulfillment relating to orders for items and/or services sold by retailers and provided to customers for pick-up are provided. In certain embodiments, the methods comprise: receiving a customer arrival notification for a customer to pick up at a pick-up facility one or more items purchased from a retailer in an order previously placed by the customer; determining an estimated order pick-up time for the order; and providing an electronic pick-up notification to the customer that includes the estimated order pick-up time.