Patents by Inventor Gail Haddock

Gail Haddock has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • HELP CENTER AND PRINT CENTER APPLICATIONS
    Publication number: 20130073472
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Application
    Filed: September 14, 2012
    Publication date: March 21, 2013
    Inventors: James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
  • HELP CENTER AND PRINT CENTER APPLICATIONS
    Publication number: 20130073471
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Application
    Filed: September 14, 2012
    Publication date: March 21, 2013
    Inventors: James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
  • HELP CENTER AND PRINT CENTER APPLICATIONS
    Publication number: 20100250452
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Application
    Filed: May 7, 2010
    Publication date: September 30, 2010
    Applicant: AOL, INC.
    Inventors: James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
  • Help center and print center applications
    Patent number: 7742999
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Grant
    Filed: April 30, 2002
    Date of Patent: June 22, 2010
    Assignee: AOL Inc.
    Inventors: James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
  • Help center and filtering applications
    Patent number: 7290247
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Grant
    Filed: April 30, 2002
    Date of Patent: October 30, 2007
    Assignee: AOL, LLC, a Delaware Limited Liability Company
    Inventors: James R. Moran, Gail Haddock
  • Help center and print center applications
    Publication number: 20030084335
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Application
    Filed: April 30, 2002
    Publication date: May 1, 2003
    Inventors: James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam
  • Help center and filtering applications
    Publication number: 20030080988
    Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.
    Type: Application
    Filed: April 30, 2002
    Publication date: May 1, 2003
    Inventors: James R. Moran, Gail Haddock