Patents by Inventor Gal Josefsberg

Gal Josefsberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interface system and method of building rules and constraints for a resource scheduling system
    Patent number: 8850303
    Abstract: The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.
    Type: Grant
    Filed: June 30, 2006
    Date of Patent: September 30, 2014
    Assignee: Verint Americas Inc.
    Inventors: Tiffany D. Boehmer, Gal Josefsberg, Gary Todd Aoki
  • SYSTEMS AND METHODS FOR DETERMINING ALLOCATIONS FOR DISTRIBUTED MULTI-SITE CONTACT CENTERS
    Publication number: 20100172485
    Abstract: A system for allocating contact center resources among geographically distributed sub-centers of an enterprise comprises a processing system.
    Type: Application
    Filed: March 16, 2010
    Publication date: July 8, 2010
    Applicant: VERINT AMERICAS INC.
    Inventors: Michael Bourke, Jason Fama, Gal Josefsberg
  • Systems and methods for determining allocations for distributed multi-site contact centers
    Patent number: 7734783
    Abstract: Systems and methods for allocating resources, such as contact center agents, computer servers and recorders, among geographically distributed sites are provided. In this regard, a representative method comprises: creating a workload forecast, such as contact volume, and resource utilization, such as average interaction time, of events for a specified time frame as if the geographically distributed sites were co-located, performing discrete event-based simulation to assign or allocate the events to the resources as if the resources were co-located, and determining recommended allocations of the resources among the geographically distributed sites based on a relative distribution of events assigned to resources at each of the geographically distributed sites.
    Type: Grant
    Filed: March 21, 2006
    Date of Patent: June 8, 2010
    Assignee: Verint Americas Inc.
    Inventors: Mike Bourke, Jason Fama, Gal Josefsberg
  • Interface system and method of building rules and constraints for a resource scheduling system
    Patent number: 7325190
    Abstract: The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.
    Type: Grant
    Filed: October 2, 2000
    Date of Patent: January 29, 2008
    Inventors: Tiffany D. Boehmer, Gal Josefsberg, Gary Todd Aoki