Patents by Inventor Gardiner Arthur

Gardiner Arthur has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Self-service terminal (SST) maintenance and support processing
    Patent number: 11263876
    Abstract: Data is collected for Self-Service Terminals (SSTs) including tallies, events, and outcomes associated with servicing the SSTs. Statistical correlations are derived from the tallies and events with respect to the outcomes. Subsequent collected data is processed with the statistical correlations and a probability for a failure of a component or a part of the component associated with a particular SST is reported for servicing the component or part before the failure.
    Type: Grant
    Filed: September 28, 2017
    Date of Patent: March 1, 2022
    Assignee: NCR Corporation
    Inventors: Claudio Cifarelli, Gardiner Arthur, Iain M. N. Cowan, Massimo Mastropietro, Callum Ellis Morton
  • Self-Service Terminal (SST) Maintenance and Support Processing
    Publication number: 20190096196
    Abstract: Data is collected for Self-Service Terminals (SSTs) including tallies, events, and outcomes associated with servicing the SSTs. Statistical correlations are derived from the tallies and events with respect to the outcomes. Subsequent collected data is processed with the statistical correlations and a probability for a failure of a component or a part of the component associated with a particular SST is reported for servicing the component or part before the failure.
    Type: Application
    Filed: September 28, 2017
    Publication date: March 28, 2019
    Inventors: Claudio Cifarelli, Gardiner Arthur, Iain M. N. Cowan, Massimo Mastropietro, Callum Ellis Morton
  • Media cassette loader
    Patent number: 10023407
    Abstract: A media cassette loader is described. The media cassette loader comprises a base; a media loading surface inclined at an angle to the base; and an end wall upstanding from a lower end of the media loading surface. The end wall supports media items stacked on the media loading surface. The media loading surface and the end wall are dimensioned to be accommodated within a media cassette body. This allows the media cassette body to be placed over the media loading surface when stacked with media items so that the cassette body surrounds the stacked media items.
    Type: Grant
    Filed: December 4, 2015
    Date of Patent: July 17, 2018
    Assignee: NCR Corporation
    Inventors: Gardiner Arthur, Nicholas Cooke
  • IDENTIFYING PRODUCTS FOR SERVICING
    Publication number: 20160350725
    Abstract: Disclosed herein are methods and systems for identifying a product for servicing. The systems and methods can include receiving fault data and workload data for a product. Once the fault data and workload data are received, a fault rate for the product can be determined based upon the fault data and the workload data. Finally, a determination as to when the product may be identified for servicing can be made based on the fault rate.
    Type: Application
    Filed: May 29, 2015
    Publication date: December 1, 2016
    Inventor: Gardiner Arthur
  • MEDIA CASSETTE LOADER
    Publication number: 20160083206
    Abstract: A media cassette loader is described. The media cassette loader comprises a base; a media loading surface inclined at an angle to the base; and an end wall upstanding from a lower end of the media loading surface. The end wall supports media items stacked on the media loading surface. The media loading surface and the end wall are dimensioned to be accommodated within a media cassette body. This allows the media cassette body to be placed over the media loading surface when stacked with media items so that the cassette body surrounds the stacked media items.
    Type: Application
    Filed: December 4, 2015
    Publication date: March 24, 2016
    Inventors: Gardiner Arthur, Nicholas Cooke
  • Media cassette loader
    Patent number: 9221632
    Abstract: A media cassette loader is described. The media cassette loader comprises a base; a media loading surface inclined at an angle to the base; and an end wall upstanding from a lower end of the media loading surface. The end wall supports media items stacked on the media loading surface. The media loading surface and the end wall are dimensioned to be accommodated within a media cassette body. This allows the media cassette body to be placed over the media loading surface when stacked with media items so that the cassette body surrounds the stacked media items.
    Type: Grant
    Filed: March 30, 2012
    Date of Patent: December 29, 2015
    Assignee: NCR Corporation
    Inventors: Gardiner Arthur, Nicholas Cooke
  • MEDIA CASSETTE LOADER
    Publication number: 20130259637
    Abstract: A media cassette loader is described. The media cassette loader comprises a base; a media loading surface inclined at an angle to the base; and an end wall upstanding from a lower end of the media loading surface. The end wall supports media items stacked on the media loading surface. The media loading surface and the end wall are dimensioned to be accommodated within a media cassette body. This allows the media cassette body to be placed over the media loading surface when stacked with media items so that the cassette body surrounds the stacked media items.
    Type: Application
    Filed: March 30, 2012
    Publication date: October 3, 2013
    Applicant: NCR CORPORATION
    Inventors: Gardiner Arthur, Nicholas Cooke