Abstract: In one or more implementations, a request is received at a client device to initiate a communication session with a selected contact using a communication service. One of a first communication network or a second communication network for the communication session with the selected contact is selected at the client device. The selection is based on the selected contact and user preferences. Next, the communication session is established with the selected contact using the selected first communication network or second communication network.

Abstract: A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Abstract: Methods of storing data records produced from monitoring interactions between external agents and a system are described. The method defines specific interactions that occur between the external agents and the system as events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and events of interest occurring in the chain are determined. Data records from the monitored chain are produced, the respective data record including data identifying determined events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during an interaction session. Data records of individual events of interest are stored in a way ordered according to the type of event of interest and data records of events of interest occurring during an interaction session are stored in a way ordered according to assigned profile identity.

Abstract: A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Abstract: A device for use in a communication system the device comprising processing means arranged to execute first and second applications, and first and second interface means, the first application for detecting a communication event, the second application comprising means for controlling the second interface to allow a user to use the second application; wherein the first application is arranged to control first interface means to indicate to a user of the device that the communication event has occurred, when the second application is running.

Abstract: A wireless handset for use in a peer-to-peer voice communications system comprising: a display; a keyboard comprising multifunctional keys capable of entering numeric or alphabetic characters depending on a number of key presses, said keyboard being arranged to enter contact information into a user interface displayed on said display, select contacts on the user interface, and initiate a packet data voice call with a contact; a microprocessor arranged to execute embedded client software, wherein the client software is arranged to establish a packet data voice call over the network and encode speech information as individually addressed packets; and a radio communication device arranged to transmit said individually addressed packets as radio signals from said wireless handset to a network.

Abstract: A device for use in a communication system the device comprising processing means arranged to execute first and second applications, and first and second interface means, the first application for detecting a communication event, the second application comprising means for controlling the second interface to allow a user to use the second application; wherein the first application is arranged to control first interface means to indicate to a user of the device that the communication event has occurred, when the second application is running.

Abstract: A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Abstract: A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Abstract: The present invention relates to a method of storing data records produced from monitoring interactions between external agents and a system. The method comprises defining specific interactions that can occur between the external agents and the system as potential events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and potential events of interest occurring in the said chain are determined. Data records from the monitored chain of interactions are produced, the respective data record including data identifying determined potential events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during a said interaction session.

Abstract: A wireless handset for use in a peer-to-peer voice communications system comprising: a display; a keyboard comprising multifunctional keys capable of entering numeric or alphabetic characters depending on a number of key presses, said keyboard being arranged to enter contact information into a user interface displayed on said display, select contacts on the user interface, and initiate a packet data voice call with a contact; a microprocessor arranged to execute embedded client software, wherein the client software is arranged to establish a packet data voice call over the network and encode speech information as individually addressed packets; and a radio communication device arranged to transmit said individually addressed packets as radio signals from said wireless handset to a network.

Abstract: A wireless handset for use in a peer-to-peer voice communications system comprising: a display; a keyboard comprising multifunctional keys capable of entering numeric or alphabetic characters depending on a number of key presses, said keyboard being arranged to enter contact information into a user interface displayed on said display, select contacts on the user interface, and initiate a packet data voice call with a contact; a microprocessor arranged to execute embedded client software, wherein the client software is arranged to establish a packet data voice call over the network and encode speech information as individually addressed packets; and a radio communication device arranged to transmit said individually addressed packets as radio signals from said wireless handset to a network.

Abstract: A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Abstract: A terminal for use in a peer-to-peer voice communications system comprising: a base station; and at least one handset arranged to communicate wirelessly with said base station; wherein the base station comprises a first interface to a packet data network and a second interface to a public switched telephone network, said base station being arranged to selectively establish a packet data call from said first interface and a public switched telephone call from said second interface.

Abstract: A device for use in a communication system the device comprising processing means arranged to execute first and second applications, and first and second interface means, the first application for detecting a communication event, the second application comprising means for controlling the second interface to allow a user to use the second application; wherein the first application is arranged to control first interface means to indicate to a user of the device that the communication event has occurred, when the second application is running.

Abstract: A wireless handset for use in a peer-to-peer voice communications system comprising: a display; a keyboard comprising multifunctional keys capable of entering numeric or alphabetic characters depending on a number of key presses, said keyboard being arranged to enter contact information into a user interface displayed on said display, select contacts on the user interface, and initiate a packet data voice call with a contact; a microprocessor arranged to execute embedded client software, wherein the client software is arranged to establish a packet data voice call over the network and encode speech information as individually addressed packets; and a radio communication device arranged to transmit said individually addressed packets as radio signals from said wireless handset to a network.

Abstract: A terminal for use in a peer-to-peer voice communications system comprising: a base station; and at least one handset arranged to communicate wirelessly with said base station; wherein the base station comprises a first interface to a packet data network and a second interface to a public switched telephone network, said base station being arranged to selectively establish a packet data call from said first interface and a public switched telephone call from said second interface.