Abstract: Methods, systems, and computer program products for handling electronic miscellaneous documents in response to involuntary modifications of services. A request, which includes first data for a passenger name record, is received for a change to an airline reservation. Second data for an electronic miscellaneous document that is linked to the first data for the passenger name record is also received. A determination is made as to whether the electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first data for the passenger name record and the second data for the electronic miscellaneous document. If the electronic miscellaneous document can be exchanged, an exchange of the electronic miscellaneous document is automatically processed.

Abstract: Methods, systems, and computer program products for handling electronic miscellaneous documents in response to voluntary modifications of services. A request, which includes first data for a passenger name record, is received for the airline reservation change. Second data for a first electronic miscellaneous document, which is linked to the first data for the passenger name record, is also received. A determination is made as to whether the first electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first and second data. If the first electronic miscellaneous document can be exchanged, a fare for a service associated with the first electronic miscellaneous document is obtained from a pricing engine associated with the first electronic miscellaneous document. In response to receiving the fare for the service, the passenger name record is updated with a second electronic miscellaneous document including the fare for the service.