Patents by Inventor Gary Crockett

Gary Crockett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call routing in a multi-skills environment
    Publication number: 20040052354
    Abstract: A method and an apparatus for determining to which of one or more call centers a call should be routed. This is achieved by calculating an estimated answer delay from the queue length and the drain rate. The queue length is preferably based on the number of calls in the queue as reported by the call center and the calls sent to the call center since the last update. The drain rate is preferably based on evaluating the number of calls in the queue between updates. The method and apparatus allows for an efficient allocation of calls to one or more call centers comprising a multi-skills ACD.
    Type: Application
    Filed: February 9, 2001
    Publication date: March 18, 2004
    Inventor: Gary Crockett
  • Logo-bearing drop leaf table with clock opening
    Patent number: D694045
    Type: Grant
    Filed: February 23, 2012
    Date of Patent: November 26, 2013
    Inventor: Gary Crockett