Abstract: A computer implemented method for controlling instances of a process comprising: receiving feedback data on instances of the process, wherein the feedback data comprises a plurality of response values relating to aspects of each process; calculating standard response values for the process based on the feedback data; identifying outliers in the response values for the process in the feedback data from the calculated standard response values; and generating at least one workflow to control and regulate the process based on the identified outliers.

Abstract: The present invention relates to a computer implemented method, the method comprising: receiving, on a local computing device (130), configuration data identifying a transaction or service provided to a user; wherein the configuration data is arranged to enable a user device (120) to access a payment request in respect of the transaction or service and an identifier dependent on the transaction data; wherein the identifier comprises server access information adapted to enable the user device to access a server (140) with the identifier thereby enabling an association or link to be made at the server (140) between the user device (120) and review data in respect of the transaction or service.

Abstract: A sanitizing case for electronic devices such as a portable listening device or mobile device. The sanitizing case comprises at least one UVC light source that exposes the electronic device in the case for a suitable period of time to destroy microorganisms. The case may also comprise a power switch to control the at least one UVC light source. The case may further include a power source to power the light source, as well as charge the electronic device. The invention provides a method for sanitizing electronic devices by exposing the device to UVC light for a predetermined period of time. The invention also provides a program or a mobile application that is capable of turning on and off the light source and setting the time of exposure.

Abstract: The invention is a theft deterrent arrangement for a motor vehicle audio apparatus (10) wherein the audio apparatus (10) is enabled when an optoelectronic circuit (7,11,13) is closed by a security bezel (1) removably seated in a recess (3) in a front face (2) of the audio apparatus (10). The security bezel (1) has a light pipe (17), so that when the security bezel (1) is seated in the recess (3), the light pipe (17) provides an optical path (32) between a light detector (13) and an emitter (11) fixedly mounted in the recess (3), thereby closing the optoelectronic circuit (7,11,13) and enabling the audio apparatus (10).