Abstract: A system and method are provided for generating normalized events from nonstandard computer telephony interface (CTI) events generated by various private exchanges or telephone switches made by various manufacturers. In one embodiment, the system of the present invention includes a processor coupled to a local interface, a memory coupled to the local interface with normalization logic stored in the memory, the normalization logic being executed by the processor. The normalization logic generates a number of normalized events relative to the operation of a call center based upon non-standard CTI events received from the specific private exchange employed. In this regard, the normalization logic includes event normalization logic to generate at least one normalized event from a non-standard CTI event.