Abstract: The present invention provides for a method and apparatus for reducing interference associated with wireless communication in an area having sensitive electronic equipment. A wireless communications device receives, from an access point, a signal having a signal strength above a predetermined threshold. The wireless communications device determines a transmission power level maximum based on the received signal and then transmits a signal to the access point at a transmission power level at or below the transmission power level maximum. The wireless communications device disables the transmission when the signal strength falls below the predetermined threshold.

Abstract: A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

Abstract: A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.

Abstract: Methods and systems are disclosed for a user to access an intranet from within a systems interface to back-end legacy systems. A user logs a computer into a systems interface which permits access to back-end legacy systems. The computer accesses the systems interface over a wireline or a wireless communications network. Preferably, the systems interface is located on at least a first network address. Preferably, the systems interface includes a first server with middleware for managing the protocol interface, the first server being located at the first network address. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. When the user is logged on, a client application for the systems interface is running on the computer. Next, the user launches a shared network software application, preferably a browser. The user may or may not minimize the client application, but the user remains logged-on.

Abstract: Mobile workforce communication systems include a mobile workforce dispatch system that is configured to dispatch the mobile workforce to perform tasks, and wireless terminals that are carried by the mobile workforce and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches. The mobile workforce dispatch system is further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that includes a description of an abductee and identification of a location of an abduction, to the wireless terminals, so that the mobile workforce can be apprised of an AMBER alert.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: A mobile gateway interface that enables a supervisor to conduct typical office transactions via a remote device while the supervisor is away from the office. The remote device can be one of several items, including, for example, wireless telephones, interactive pagers, personal digital assistants, laptop computers with wireless modem, and the like. The supervisor uses the remote device to log into the mobile gateway interface. After the authentication process, the supervisor makes a transaction request through the remote device. A transaction server, which is part of the mobile gateway interface, interacts with one or more resources to process or execute the transaction request. The resources can include an intranet, the Internet, and various legacy systems. Preferably, the mobile gateway interface includes one or both voice and front-end data servers that facilitate the authentication process and execution of the transaction request.

Abstract: Mobile workforce communication systems include a mobile workforce dispatch system that is configured to dispatch the mobile workforce to perform tasks, and wireless terminals that are carried by the mobile workforce and are configured to communicate with the mobile workforce dispatch system to allow the mobile workforce to respond to dispatches. The mobile workforce dispatch system is further configured to accept an AMBER alert notification and to broadcast a mobile workforce AMBER alert message that includes a description of an abductee and identification of a location of an abduction, to the wireless terminals, so that the mobile workforce can be apprised of an AMBER alert.

Abstract: Methods and systems are disclosed for assigning multiple tasks to a technician. One method allows a user to interface with an Integrated Dispatch System and assign multiple tasks to at least one technician. Each task describes a repair of a telecommunications network. The method displays a graphical user interface on a computer, and the graphical user interface indicates the assignment of the multiple tasks.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.