Abstract: A system, method, and computer program product receive a first request document using a first format at an intermediate location in response to a request by a paper-based travel service provider to access an electronic ticket, convert the first request document to a second request document using a second format, and transmit the second request document to an electronic ticket database to thereby direct the electronic ticket database to access the electronic ticket in response to the second request document. In one embodiment, the first format is XML and the second format is EDIFACT. The system, method, and computer program product of the present invention thereby allow a paper-based travel service provider to access an electronic ticket through an Internet application interfacing with another travel service provider's electronic ticketing system.