Abstract: Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system. One method embodiment includes the steps of: accessing an access device operatively connected to a technician server of the telecommunications system; displaying at least one screen on the access device, wherein the screen is adapted to receive data collected in association with the service performed at the customer location; completing the screen with at least a portion of the collected data; and, transmitting the completed screen to the technician server. Computer-readable media embodiments of the present methods are also provided. One system embodiment includes at least one access device operatively associated with a technician server. The access device is configured to display at least one screen adapted to receive data collected in association with the service performed at the customer location.