Patents by Inventor Gaurang J. Bhatt

Gaurang J. Bhatt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240096129
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Application
    Filed: November 27, 2023
    Publication date: March 21, 2024
    Applicant: CAPITAL ONE SERVICES, LLC
    Inventors: Michael MOSSOBA, Gaurang J. BHATT
  • Publication number: 20240070295
    Abstract: Disclosed embodiments pertain to protecting sensitive information. A browser extension associated with a web browser can detect a user entering information associated with the user into an electronic form. The browser extension can monitor the user entering sensitive information into the electronic form and detect that the user has entered sensitive information incorrectly. In response, the browser extension can provide a warning to the user that sensitive information has been incorrectly entered. Instructions can be displayed to a user on how incorrectly entered sensitive information is to be corrected. The incorrectly entered sensitive information is corrected based on a response from the user before the sensitive information propagates beyond the electronic form.
    Type: Application
    Filed: August 23, 2022
    Publication date: February 29, 2024
    Inventors: Jennifer Kwok, Max Miracolo, Salik Shah, Erin Babinsky, John Martin, Nima Chitsazan, Mia Rodriguez, Andrea Montealegre, Seth Wilton Cottle, Ignacio Espino, Zviad Aznaurashvili, Dwipam Katariya, Gaurang J. Bhatt
  • Patent number: 11830287
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Grant
    Filed: December 28, 2020
    Date of Patent: November 28, 2023
    Assignee: Capital One Services, LLC
    Inventors: Michael Mossoba, Gaurang J. Bhatt
  • Publication number: 20210117652
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Application
    Filed: December 28, 2020
    Publication date: April 22, 2021
    Applicant: Capital One Services, LLC
    Inventors: Michael Mossoba, Gaurang J. Bhatt
  • Patent number: 10878223
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Grant
    Filed: November 11, 2019
    Date of Patent: December 29, 2020
    Assignee: Capital One Services, LLC
    Inventors: Michael Mossoba, Gaurang J. Bhatt
  • Publication number: 20200242337
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Application
    Filed: November 11, 2019
    Publication date: July 30, 2020
    Applicant: Capital One Services, LLC
    Inventors: Michael Mossoba, Gaurang J. Bhatt
  • Patent number: 10509949
    Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.
    Type: Grant
    Filed: January 24, 2019
    Date of Patent: December 17, 2019
    Assignee: Capital One Services, LLC
    Inventors: Michael Mossoba, Gaurang J. Bhatt
  • Patent number: D946013
    Type: Grant
    Filed: May 22, 2020
    Date of Patent: March 15, 2022
    Assignee: Capital One Services, LLC
    Inventors: Tyler Maiman, Sophie Bermudez, Jose Vazquez, Gaurang J. Bhatt, Andrea Montealegre