Abstract: A method and system for operation management, providing an interactive communication interface and operation management for improvement and optimization of field operations and experience, quality, and productivity of the field workforce for businesses using cloud-based computer programs and mobile technologies. The system and method that enables the use of Intuitive User Interfaces, Artificial Intelligence, Bluetooth, cellular and WiFi network capabilities, GPS Location Tracking, Maps, Camera Pictures and Augmented Reality, Bar Code and QR Code scanning, Dynamic Form based data inputs and offline mode of operations to streamline the complex business processes. This disclosure further provides plug-and-play modules that can be modified using low code, no-code approaches to fit specific business processes which includes door-to-door sales, service installation, service repair, service maintenance, and site surveys.

Abstract: A chat collaboration tool is disclosed. In particular, a network enabled chat session is established between a customer and an agent of an entity. The customer has a customer issue that is to be resolved by a specialist of the entity and not the agent via the chat session. A specialist query is generated based at least on information of the customer issue, wherein the specialist query includes one or more parameters specific at least to the customer issue. At least one available specialist capable of handling the customer issue is identified based on satisfied matches between attributes available specialists and corresponding parameters of the specialist query. The available specialist(s) are displayed on the agent's user interface wherein the agent is able to select an available specialist. A chat session is then established between the customer and the available specialist upon receiving the agent selection.

Abstract: The present invention provides a system and a method for managing a customer contact center. The system includes a one click sign-in module, a client-host, and a control module. The one click sign-in module enables one-click authentication of an agent for logging in to a plurality of applications during a data transaction. The client-host displays the plurality of applications to the agent on a single screen to enable access to critical information related to the data transaction from the plurality of applications. Further, the control module records the critical information of the data transaction for data analysis to manage one or more processes related to the data transaction.

Abstract: The present invention provides a system and a method for managing a customer contact center. The system includes a one click sign-in module, a client-host, and a control module. The one click sign-in module enables one-click authentication of an agent for logging in to a plurality of applications during a data transaction. The client-host displays the plurality of applications to the agent on a single screen to enable access to critical information related to the data transaction from the plurality of applications. Further, the control module records the critical information of the data transaction for data analysis to manage one or more processes related to the data transaction.

Abstract: Monoclonal antibodies and other proteins that specifically bind to cells positive for endosialin are provided. The antibodies and proteins are useful in the isolation of endosialin-positive cells, particularly cells associated with neovascularization associated with cancer and neovascular disease. The invention is also related to cells that are isolated using monoclonal antibodies; antibody derivatives, such as chimeric and humanized monoclonal antibodies; antibody fragments; mammalian cells expressing the monoclonal antibodies, derivatives and fragments; and methods of detecting and isolating endosialin-positive cells using the antibodies, derivatives and fragments.